Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.155 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will develop a comprehensive CRM strategy, manage IT projects, analyze customer data, and optimize the digital customer experience to foster sustainable customer retention and acquisition.
Job Technologies
Your role in the team
- Responsibility for the integration, further development, and operation of the CRM system within the existing IT landscape in the sales and marketing sector.
- Development and implementation of a comprehensive CRM strategy aimed at building long-term customer relationships, increasing Customer Lifetime Value, and sustainably enhancing the customer experience.
- Planning, controlling, and analyzing CRM and sales activities for new and existing customers with a focus on customer retention, new customer acquisition, and reactivation.
- Conducting requirements analyses to map the existing customer data management in the CRM system.
- Leadership and support of IT projects using agile, traditional, or hybrid project management methods, as well as coordination of interdisciplinary project teams including stakeholder management.
- Continuous optimization of the digital customer experience in close collaboration with the Digital Sales team based on thorough market and customer analyses.
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Our expectations of you
Education
- Completed Matura, ideally complemented by a degree with a focus on Digital Sales, Marketing, or a comparable field.
Qualifications
- Knowledge of agile project management (e.g., Scrum, Kanban), as well as project management certification (e.g., IPMA Level D), is an advantage.
- Strong customer and results orientation, as well as an independent, structured way of working with a high degree of personal responsibility, teamwork skills, and communication strength.
- The desire to make Vienna climate-ready for the future together with the Vienna Stadtwerke Group.
Experience
- Several years of relevant professional experience as a CRM Manager, Product Owner, or Project Manager.
- Practical experience with CRM systems (ideally Microsoft Dynamics).
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What we offer
- For this position, we offer a minimum gross monthly salary of EUR 4,155.24 on a full-time basis, depending on qualifications and professional experience, as well as a willingness to pay above this amount.
- What you bring to the table matters to us - professionally and personally.
- We trust in self-responsibility and create framework conditions that give you room for maneuver.
- Diversity is part of our everyday life.
- Different identities, perspectives, and life paths enrich our collaboration and our community.
- With internal networks, action days, training sessions, and formats like the Diversity Talk, we make this diversity visible and tangible.
- Our Diversity Charter succinctly captures what we stand for.
- We celebrate successes together, just as we do with our collaboration.
- Whether it's the Vienna Energy Business Run, summer party, or Christmas celebration: Our events bring the #TeamWienEnergie together, foster connections, and make tangible what sets us apart.
- Your energy is best unleashed when you can actively shape things yourself.
- Whether in the office, in the field, or in technical areas - we offer flexible working hours and a 37.5-hour workweek.
- Our predictable shift models ensure reliable work scheduling.
- We also facilitate job sharing, including in leadership positions.
- This is how we create space for a work life that fits you.
- Those who give energy also need to receive energy in return.
- In our company kitchen, there is a fresh selection every day - affordable, balanced, and close to everyday life.
- Fruit baskets and drinks provide small breaks in between.
- In order for you to contribute your energy to Vienna's energy, there also needs to be space for you.
- With offerings related to movement, mental health, prevention, and balance, we support you in managing daily life well and staying healthy in the long term.
- We collaborate across departments and locations.
- In #TeamWienEnergie, we support each other, think across departments, and also celebrate shared successes.
- We achieve more when we stay connected.
- New ideas need space and people to bring them in.
- In cooperation with universities, start-ups, and within teams, we develop solutions that sustainably move Vienna.
- Your energy counts just as much as your ability to think outside the box.
- What we do for Vienna starts with ourselves: With the free annual ticket from Wiener Linien or a subsidy for other public transport, you can travel climate-friendly all year round and be part of the mobility transition that we are shaping together.
- Sometimes life needs more space, and we give it where possible.
- Whether parental leave, caregiving leave, or time off: We find solutions together when professional and private demands change.
- With offerings like heycare, we also support you very practically in everyday life, such as caring for children, elderly relatives, or pets.
- You will be well supported from day one.
- Whether onboarding, professional training, personality development, or individual career paths: we support your skills and energy on the journey that suits you.
- With us, you learn not only through training sessions but also from and with colleagues: through structured mentoring programs (also company-wide), experience exchange, and formats in which knowledge is shared and passed on.
- Our work has an impact: today and for future generations.
- With your energy, you contribute to a climate-friendly energy future and to the quality of life in our city.
- "My energy for Vienna's energy" sums up what unites us, regardless of the role you play with us.
- As part of our #TeamWienEnergie, you will benefit from offers that enrich your everyday life - from sports and culture to attractive conditions with partner companies in and around Vienna.
- When we think about occupational pension schemes, we also consider the future.
- Because it's not just about the job, but also about being well protected.
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Benefits
Higher Take-Home Pay
- 👷♂️Additional Insurance
- 🚂Climate Ticket
- 💻Company Notebook for Private Use
- 📱Company Phone for Private Use
- 🚎Public Transport Allowance
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏸Educational Leave/Sabbatical
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Wiener Stadtwerke GmbH
Wien
The Wiener Stadtwerke Group is Austria's largest municipal infrastructure operator and includes the corporate divisions of Wiener Linien, Wien Energie, Wiener Netze, Bestattung und Friedhöfe, Wiener Lokalbahnen, Facilitycomfort. WienIT. Upstream in its operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.8Career Growth
3.2Engineering
2.8Culture
3.5
CRM Manager
- Salary
- from 4.155 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.801 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
