Job
- Level
- Lead
- Job Field
- IT, Application, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 100.000 € Gross/Year
- Location
- Linz, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop comprehensive integrations between Dynatrace and ServiceNow, design tailored solutions, and manage the entire lifecycle of IT operations integrations and modules.
Job Technologies
Your role in the team
- Help shape the future of IT operations and observability by building deep integrations between Dynatrace and ServiceNow.
- Reporting to the Director of Global Strategic Technology Alliances and Ecosystems in the Office of Technology and Product (OTP), the Principal Solution Architect drives the technical core of our ServiceNow partnership.
- You will collaborate with Product Managers and Product Architects from both Dynatrace and ServiceNow, driving solution design, reference architecture, technical advisory, and co-innovation, ensuring customers realize the full power of Dynatrace combined with ServiceNow.
- Co-innovate with Dynatrace Product & Engineering teams and ServiceNow counterparts, translating market needs into high-impact features.
- Drive and shape end-to-end solution design, validation, and lifecycle management for Dynatrace–ServiceNow integrations and modules, including ITOM, ITSM, Security & Risk, and Workflow.
- Contribute to reference architectures, implementation guides, and demo environments to accelerate adoption and showcase best practices.
- Oversee certification and quality assurance processes for integrations published on the ServiceNow Store and Dynatrace Hub.
- Act as a technical advisor for complex integration challenges, leading proofs-of-concept and solution workshops.
- Capture and relay feedback from customers and partners to continuously refine integration patterns and product roadmaps.
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Our expectations of you
Qualifications
- Holding a ServiceNow Implementation Specialist certification (ITOM or ITSM).
- Proven track record of designing and delivering certified integrations between enterprise software vendors.
- Strong leadership and cross-functional collaboration skills to build consensus across Product, Engineering, and Partner teams.
- Deep expertise in REST APIs, scripting (JavaScript), event ingestion, workflow automation, CSDM and CMDB.
- Excellent presentation, facilitation, and technical writing abilities.
- Vertrautheit mit Dynatrace Observability, Anwendungssicherheit, Automatisierung und DevSecOps-Konzepten.
- Additional ServiceNow certifications such as Certified System Administrator or Application Developer.
Experience
- 7–10+ years of experience as Solution Architect (or similar), ideally in cloud, data ingestion, observability, or integrations.
- 5+ years of experience architecting and implementing ITOM/ITSM solutions, with hands-on ServiceNow integration expertise.
- Additional experience with ServiceNow Security Operations (SecOps) and/or Governance, Risk & Compliance (GRC), DevOps.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Dynatrace GmbH
Barcelona, Detroit, Klagenfurt, Graz, Innsbruck, München, Wien, Linz, Linz, Hagenberg, Gdańsk
As passionate and open-minded software enthusiasts, we are the global market leader in software intelligence. With AI-driven, answer-based automation, we support the largest companies in the world to create perfect digital solutions. Our mission is to make sure that millions of people have excellent user experiences in the age of digitalization – whether banking, traveling, shopping or working on the go. By combining observability with automation and AI into one cloud-based platform, we're making this possible.
Description
- Company Size
- 250+ Employees
- Founding year
- 2005
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(13 Reviews)Engineering
4.3Culture
4.4Workingconditions
4.8Career Growth
4.6
Principal Solution Architect ServiceNow AI Platform Integrations
- Salary
- from 100.000 € Gross/Year
- Location
- Linz, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
