Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leoben
- Working Model
- Onsite
Job Technologies
Your role in the team
- Lead and develop a global service desk team, including local section managers.
- Ensure standardized, high-quality IT support delivery across all regions.
- Monitor KPIs and SLA compliance using ITSM tools (e.g., ServiceNow, Jira).
- Act as escalation point for critical incidents to ensure business continuity.
- Coordinate tasks and resources across locations for optimal efficiency.
- Maintain global service desk procedures and documentation aligned with ITIL standards.
- Collaborate with IT leadership to align support services with business goals.
- Promote continuous improvement and support team development.
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Our expectations of you
Education
- Bachelor's degree in IT, Computer Science, or a related field.
Qualifications
- Strong leadership, communication, and organizational skills.
- Analytical mindset with a focus on data-driven decision-making.
- Fluent in German and English (spoken and written).
Experience
- Minimum of 5 years of IT management experience, including over 2 years in a global/multi-location role.
- Experience with ITSM tools and frameworks such as ITIL, COBIT, Agile/DevOps.
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Benefits
Work-Life-Integration
More net
Job Locations
Location Leoben
Steiermark
Austria
Topics that you deal with on the job
This is your employer
AT & S Austria Technologie & Systemtechnik Aktiengesellschaft
Hinterberg, Leoben
AT&S has a long history of being a technology leader in the PCB industry. They are well-known for their work in Mobile Devices, Automotive, Industrial, Medical, Aviation and Advanced Packaging industries. This makes them the perfect choice for any project requiring PCBs.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Electronics, Automatization, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Career Growth
3.5Engineering
3.0Workingconditions
4.6Culture
3.7
Manager CoE IT Infrastructure Global Service Desk
- Location
- Leoben
- Working Model
- Onsite
