Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.400 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for IT inquiries, assisting users through analysis, installation, and maintenance of hardware and network infrastructure to resolve technical issues.
Job Technologies
Your role in the team
- First point of contact for technical inquiries and user support in all IT-related matters - with a strong hands-on mentality and enjoyment in actively implementing solutions.
- Analysis and resolution of IT issues in 1st-level support, both on-site and remote.
- Installation, configuration, and maintenance of IT hardware such as desktops, laptops, tablets, printers, and peripherals.
- Direct support and assistance to users on-site to ensure smooth IT operations.
- Management and support of mobile devices such as smartphones, iPads, and iPhones.
- Ensuring the smooth operation of the network infrastructure, including cabling, WLAN, firewalls, and routers.
- Regular collaboration with other departments as well as clear communication of technical issues.
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Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship, HTL or comparable) as well as several years of experience in 1st and/or 2nd level support.
Qualifications
- In-depth knowledge in the analysis, troubleshooting, and sustainable resolution of complex IT issues.
- Good knowledge in the areas of client management, software distribution, as well as hardware and software support.
- Solid understanding of network technologies such as TCP/IP, DNS, DHCP, WLAN, and VPN.
- Knowledge in Mobile Device Management (MDM) as well as in managing mobile devices is an advantage.
- Independent, solution-oriented, and structured way of working with a high level of service orientation.
- Very good German and good English skills, both written and spoken.
- Strong communication skills and enjoyment in collaborating with users and technical teams.
- Knowledge of the Apple environment (macOS, iOS) is an advantage.
Experience
- Experience in the Microsoft environment, particularly with Windows 10/11, Microsoft 365, Active Directory, and Exchange.
- Experience in handling ticketing systems as well as in the structured documentation of incidents and service requests.
- Experience with PowerShell, Endpoint Management, or IT automation is a plus.
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is at least €36,400; overpayment may be possible depending on relevant work experience and qualifications.
- Comprehensive training and development opportunities
- Stable and secure employer
- Exciting tasks
- Open communication culture and flat hierarchies
- Good team spirit and collegial cooperation
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Support Analyst
- Salary
- from 36.400 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
