Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.900 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will analyze complex customer requests through the ticketing system, conduct test scenarios in test environments, and collaborate closely with software development and 2nd-level support teams.
Job Technologies
Your role in the team
- Analysis and processing of complex customer inquiries via the ticket system.
- Close collaboration with 2nd-level support and software development to find solutions.
- Conducting internal error analyses including the setup of test environments and test scenarios.
- Remote support for technical issues of our German-speaking customers.
- Creation and ongoing maintenance of technical documentation.
- Knowledge exchange and collaboration with colleagues from different departments.
- Contribution to the continuous improvement of systems and support processes.
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Our expectations of you
Education
- Completed IT apprenticeship (HTL, FH, university) or comparable practical experience.
Qualifications
- Good knowledge of MSSQL.
- Basic understanding of networks, applications, and operating systems.
- German language skills at C1 level.
- Structured way of working and enjoyment of teamwork.
- Advanced SQL skills are an advantage.
- Advanced networking knowledge is an advantage.
Experience
- Experience in technical IT support is advantageous.
- Experience with testing environments and error analysis is an advantage.
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What we offer
- No all-inclusive contract: due to modern working time models, flexible time off can be used.
- We offer a gross salary of at least 2,900 EUR based on full-time employment, provided all requirements are met. Depending on specific qualifications and experience, a willingness to pay above this amount is possible.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
BEKO Engineering & Informatik GmbH & Co KG
BEKO Engineering & Informatik GmbH is a leading solution provider focused on the digital transformation of the industry. The company supports businesses of all sizes and sectors in their digital transformation efforts.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 2.900 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.117 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
