Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 39.200 € Gross/Year
- Location
- Marchtrenk
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support tickets, assist users with software issues, and configure IT hardware & software. Additionally, you develop technical solutions and conduct training sessions.
Job Technologies
Your role in the team
- You support our employees as a technical contact point on-site and remotely.
- Process and prioritize support tickets.
- Assist users with software issues.
- Install and configure IT hardware and software.
- Development of technical solutions within the team.
- Create training materials and conduct employee training sessions.
- Maintain and update the knowledge database.
- Support of the ERP Support Team (Ramsauer & Stürmer): Ticket processing and maintenance of the ERP system, including optimization.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed studies in the IT field, e.g., as a System, Network, or IT Administrator, IT Specialist, or a comparable qualification.
Qualifications
- Solid knowledge of Microsoft technologies (Windows operating systems & MS365 - Entra, SharePoint, Exchange Online, etc.).
- Good understanding of network technologies, VPN, firewall configuration.
- Familiarity with ITIL processes, ideally with certification at the Foundation level or higher.
- Very good German and good English skills, both written and spoken.
Experience
- Several years of professional experience in IT support, preferably in a Service Desk environment.
- Experience in maintaining and working with ERP systems is an advantage.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
Location Marchtrenk
4614 Oberösterreich
Austria
Topics that you deal with on the job
This is your employer
Sikla Gmbh
Als einer der führenden Spezialisten von Befestigungssystemen ist Sikla seit über fünf Jahrzehnten kompetenter Partner für die technische Gebäudeausrüstung und den industriellen Anlagenbau. Sikla Produkte werden in über 40 Ländern weltweit eingesetzt. Wir sind in fast allen europäischen Ländern mit einer eigenen Gesellschaft oder durch Vertriebspartner vertreten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Construction, Real Estate, Building Services
IT Manager - 1st Level Support
- Salary
- from 39.200 € Gross/Year
- Location
- Marchtrenk
- Working Model
- Hybrid, Onsite
