Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- 2.867 to 3.294€ gross/month
Job Summary
In this role, you will be the main contact for technical inquiries, managing tickets, providing support in the Microsoft environment, and coordinating IT support and device provisioning.
Job Technologies
Your role in the team
- Contact person for technical and professional customer inquiries via phone or ticket system.
- Creating, editing, and forwarding requests in the ticket system.
- Freelance application support in the Microsoft Windows and Office environment.
- Instruction of employees within the scope of technical support.
- Execution of standardized procurement processes in coordination with Digi:Center management.
- Configuration and deployment of IT end devices.
- Maintenance work on the IT infrastructure.
- Participation in Digi:Center projects.
- Regular coordination meetings.
- Coordination of tasks at the Service Desk.
- System development and administration of endpoint management.
- Support with specific system development cases.
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Our expectations of you
Education
- Completed commercial or technical training (HAK, HTL, FH, university or comparable qualification).
Qualifications
- In-depth knowledge of ticketing systems and dispatching (especially Atlassian Jira, Confluence).
- In-depth knowledge of Microsoft system environments, MS Office 365, application environments, and network technology.
- Excellent user skills and technical interest.
- ITIL Foundation or higher.
- Structured, analytical, and solution-oriented way of working.
- Strong communication and teamwork skills.
- Hands-on mentality and enthusiasm for technical depth.
- Excellent organizational skills and quality awareness.
Experience
- Previous experience in Customer Care or IT Support.
- Experience in managing mobile devices is an advantage.
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What we offer
- Varied and diverse work environment.
- Friendly, open-minded team with good collaboration.
- Employment in a long-established and diverse company.
- A central role in the further development of digital collaboration at Jugend am Werk.
- Varied tasks and modern technologies.
- Hybrid working.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Jugend am Werk
Jugend am Werk Steiermark GmbH is one of the leading providers of social services in the Austrian state of Styria. Our goal is to improve the lives of people living in our communities and to support them with appropriate services and offerings during difficult life phases.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Handcraft, Trade, Healthcare, Social Sector
Helpdesk Specialist Maternity Leave Cover
- Salary
- 2.867 to 3.294€ gross/monthEstimated net salary based on the gross salary in the job ad.2.098 to 2.343 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
