Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.040 € Gross/Month
- Location
- Hart bei Graz
- Working Model
- Onsite
Job Summary
In this role, you independently manage support tickets for maintenance management software, analyze software issues, and collaborate closely with stakeholders to develop solutions and optimize software performance.
Your role in the team
- Independent acceptance, analysis, and resolution of tickets for our maintenance management software.
- Analysis and troubleshooting of software issues through testing, as well as the evaluation and interpretation of error messages and log data.
- Coordination with all relevant internal and external stakeholders as well as close collaboration with departments and experts.
- Ensuring timely ticket processing, including status tracking and escalation in critical cases.
- Complete and comprehensible documentation in the ticketing system, analysis of support cases, as well as identification of trends and areas for improvement.
- Handover of tickets to project teams, execution of configurations, training of new employees, and support in on-call duty.
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Our expectations of you
Education
- You have a solid technical education (HTL, university, university of applied sciences).
Qualifications
- You already possess very good general IT knowledge.
- Excellent written and spoken proficiency in both German and English characterizes you.
- You have the ability to understand complex workflows, relationships, and processes, to document them in writing, and to communicate them verbally.
- You impress with strong communication skills, determination, initiative, and joy in collaboration.
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What we offer
- KNAPP offers professional and personal development programs as well as the opportunity to work in a motivated team where willingness to take responsibility and enthusiasm for implementing ideas are welcomed.
- The minimum gross salary for this position is EUR 3,040 per month.
- However, we offer market-compliant compensation depending on qualifications and prior experience.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
- 🛍Employee Discount
- 👷♂️Additional Insurance
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
- 💰Bonus Commisions
- 🍰Employee Stock Option
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
Food & Drink
Job Locations
This is your employer
KNAPP Industry Solutions
Dobl, Würzburg
At KNAPP, we are always bringing the latest technology to the world of warehouse logistics. Together with our customers from all over the globe, we develop custom-tailored solutions. Our unique combination of industry knowledge and technological expertise is the key to our success in creating innovative solutions.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation, Engineering Industry
Support Engineer - Maintenance Management Software
- Salary
- from 3.040 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.197 € net/Month
- Location
- Hart bei Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
