Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 75.000 € Gross/Year
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role, you lead a team of 16 in 1st and 2nd level support, ensuring effective troubleshooting with the development team while optimizing support processes and adhering to SLAs.
Job Technologies
Your role in the team
- Management of the 1st and 2nd Level Support teams consisting of approximately 16 employees.
- Interface for development in the area of troubleshooting.
- Ensuring compliance with SLAs and support processes.
- Further development of support processes.
- Recruitment and training of employees.
- Employee Planning and Development.
- Interface to key accounts for support topics.
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Our expectations of you
Qualifications
- Strong organizational skills and process understanding, as well as a high customer orientation.
- Teamwork skills and social competence.
- Strong identification with IT topics.
- High motivation, willingness to learn, commitment, and initiative.
- Entrepreneurial thinking.
- Knowledge in ERP and/or logistics sector.
Experience
- Disciplinary leadership experience.
- Advantage: Experience with ticketing systems (e.g., Zoho Desk).
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Benefits
Work-Life-Integration
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Job Locations
Topics that you deal with on the job
This is your employer
InfPro IT Solutions GmbH
Innsbruck, Wien
InfPro IT Solutions GmbH was founded in 2004 as an academic spin-off of the Institute of Computer Science at the University of Innsbruck. Since then, the software development company has focused on continuous growth. The core area lies in the further development of main products such as the document management system (DMS) dotiga and the transport management system (TMS) translogica.
Description
- Founding year
- 2004
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)4.0
Engineering
3.4Workingconditions
4.4Culture
4.1Career Growth
4.0