Logo InfPro IT Solutions GmbH

Team Leader Software Support

New

Job

  • Level
    Lead
  • Job Field
    IT, Support, Project
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 75.000 € Gross/Year
  • Location
    Innsbruck
  • Working Model
    Onsite
  • Job Summary

    In this role, you lead a team of 16 in 1st and 2nd level support, ensuring effective troubleshooting with the development team while optimizing support processes and adhering to SLAs.

    Job Technologies

    Your role in the team

    • Management of the 1st and 2nd Level Support teams consisting of approximately 16 employees.
    • Interface for development in the area of troubleshooting.
    • Ensuring compliance with SLAs and support processes.
    • Further development of support processes.
    • Recruitment and training of employees.
    • Employee Planning and Development.
    • Interface to key accounts for support topics.

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    Our expectations of you

    Qualifications

    • Strong organizational skills and process understanding, as well as a high customer orientation.
    • Teamwork skills and social competence.
    • Strong identification with IT topics.
    • High motivation, willingness to learn, commitment, and initiative.
    • Entrepreneurial thinking.
    • Knowledge in ERP and/or logistics sector.

    Experience

    • Disciplinary leadership experience.
    • Advantage: Experience with ticketing systems (e.g., Zoho Desk).

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    Benefits

    Work-Life-Integration

    Food & Drink

    Job Locations

    Map of company locations
    • Location Innsbruck

      Location Innsbruck

      Eduard-Bodem-Gasse 2

      6020 Innsbruck

      Austria

    Topics that you deal with on the job

    This is your employer

    InfPro IT Solutions GmbH

    InfPro IT Solutions GmbH

    Innsbruck, Wien

    InfPro IT Solutions GmbH was founded in 2004 as an academic spin-off of the Institute of Computer Science at the University of Innsbruck. Since then, the software development company has focused on continuous growth. The core area lies in the further development of main products such as the document management system (DMS) dotiga and the transport management system (TMS) translogica.

    Description

  • Founding year
    2004
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
  • Dev Reviews

    by devworkplaces.com

    Total

    (5 Reviews)
    4.0
    • Engineering

      3.4
    • Workingconditions

      4.4
    • Culture

      4.1
    • Career Growth

      4.0
    All Dev Reviews on devworkplaces.com
    Logo InfPro IT Solutions GmbH

    Team Leader Software Support

    Salary
    from 75.000 € Gross/Year
    Location
    Innsbruck
    Working Model
    Onsite

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