Job
- Level
- Experienced
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be the main contact for technical inquiries regarding fire alarm and emergency lighting systems, conduct troubleshooting, and document all support cases in a ticketing system.
Your role in the team
- Contact person for our technical staff and external certified specialists regarding technical questions and issues related to fire alarm and emergency lighting systems.
- Troubleshooting and resolution via phone, email, and remote access.
- Documentation of all support cases in a ticket system.
- Product testing of in-house manufactured products as well as purchased items.
- Creation of documents for product configuration.
- Conducting product training sessions for internal and external participants in German and English.
- Occasional business trips, including abroad, e.g., for training, support assignments, or coordination.
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Our expectations of you
Education
- Completed technical training, e.g., in the field of electrical engineering, communications engineering, mechatronics, or comparable.
Qualifications
- Strong communication skills and enjoyment in collaborating with various departments.
- Very good German and good English skills, both written and spoken.
Experience
- At least 3 years of relevant professional experience in a comparable technical position.
- Ideally, experience in fire alarm technology / emergency lighting systems or security systems.
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What we offer
- Flexible working hours through flextime.
- Company parking for a hassle-free arrival.
- Regular training and development opportunities.
- Long-term development prospects within the company.
- Collaboration within a dedicated and motivated team.
- Crisis-proof job in a successful company.
- For this position, a minimum base salary of EUR 3,000 gross per month applies. Willingness to pay above this amount is, of course, present depending on previous experience and qualifications.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Labor Strauss Sicherungsanlagenbau GmbH
Wien
We are one of the largest Austrian manufacturers in the field of electronic security technology. Innovative technology and absolute reliability of the products we produce are our guarantee for continuous growth of our export-oriented company.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Technical Product Support - Security Technology
- Salary
- from 3.000 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.174 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
