Level: Experienced

Job Field: IT, Support

Employment Type: Part Time/Full Time

Contract Type: Permanent employment

Salary: from 32.886 € Gross/Year

Location: Vienna

Working Model: Hybrid, Onsite

Job Summary

In this role, you will handle IT support requests via phone, email, and ticketing system, classify and prioritize tickets, and assist users with technical issues related to workstations and software.

Job Technologies

Windows

Your role in the team

In this position, you will handle the receipt and processing of support requests received via phone, email, or the ticket system.
You are the primary contact for our customers regarding IT issues and provide competent support for technical inquiries.
Your responsibilities include recording, classifying, and prioritizing tickets, as well as independently handling standardized and recurring IT requests in first-level support.
In addition, you assist users with challenges related to workplace systems, printers, and common standard software.
A thorough documentation of all activities carried out and solutions developed is selbstverständlich for you.
You forward non-immediately resolvable or more complex inquiries to our Second-Level Support in a structured manner.

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Our expectations of you

Education

You have completed an IT training or have initial practical experience in IT support.

Qualifications

Basic knowledge in handling Windows workstations, common Office applications, as well as in user and password management, you already possess.
A friendly, service-oriented demeanor as well as enjoyment of direct customer contact and telephone support characterize you.
Your working style is structured and reliable, and you also present yourself as an open, committed personality who brings team spirit and a high level of dedication.

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