Job
- Level
- Experienced
- Job Field
- IT, Support, Database
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.867 to 3.294€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will manage centralized CRM systems, support end-users in 1st Level Support, and ensure smooth operations through user management and evaluations using MS SQL.
Job Technologies
Your role in the team
- As an employee in IT and Digitalization, you will manage core applications that we work with daily.
- They assist users with questions and issues and ensure that our systems operate reliably and smoothly.
- A key focus of your work is the management of our CRM systems HR360 and DPW.
- They manage users and permissions, assign roles, and ensure that employees receive the access they need for their work.
- You handle requests in 1st Level Support via phone, remote support, or through our ticket system.
- There you will find understandable solutions, support users with patience, and keep track even when handling multiple inquiries.
- Furthermore, you create and maintain reports in our CRM systems, utilizing tools such as MS SQL.
- This is how you support departments with reliable data and create an important foundation for their daily work.
- As an interface to our software suppliers, you bring in technical questions, oversee their processing, and help ensure that solutions are implemented quickly.
- Additionally, you document support cases and keep technical documentation up to date to ensure knowledge remains traceable and accessible.
- Helping makes you strong: With your work, you ensure that colleagues can reliably use digital tools.
- They solve problems, provide orientation, and thus make an important contribution to the daily work in a social organization.
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Our expectations of you
Education
- Completed training in the IT field
Qualifications
- Basic SQL skills
- Knowledge of Microsoft Windows technologies
- High communication and service orientation
Experience
- Initial experience in IT support is advantageous.
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What we offer
- A full-time employment with a workload of 37 hours per week.
- Individual training and internal development opportunities
- An additional day of vacation starting from 1 year of employment (according to KV SWÖ)
- Health promotion programs and activity offers
- Exclusive offers and discounts on many brands through the provider corporate benefits, as well as 20 percent off in our vintage shops.
- Regular events for employees
- Occupational Social Work: External, confidential, and free counseling for personal concerns
- A monthly gross salary for 37 hours per week according to KV SWÖ 2026/Pay Group 6, depending on professional experience, ranging from €2,867.20 to €3,294.10.
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Job Locations
This is your employer
Volkshilfe Wien gemeinnützige Betriebs-GmbH
Wien
"Removing Barriers to Success – That is the motto of Volkshilfe Wien, and it has been our mission since 1947. We work tirelessly every day to help those who are in need."
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
IT 1st-Level Technical Support
- Salary
- 2.867 to 3.294€ Gross/MonthNet salary converted from the gross salary in the job ad.2.098 to 2.343 € net/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
