Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 32.900 to 42.900€ Gross/Year
- Location
- Steyr
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers in First-Level Support, analyze and resolve technical issues with CGM AMOR and CGM MUSE, while forwarding errors and requests to the development team.
Your role in the team
- As the primary contact for our clients, you understand the challenges and problems faced by our users and reliably offer solutions in first-level support.
- Handling all support requests (questions, bugs, requests) from our customers via phone or email.
- Analysis of the reported issues via phone, email, or remote.
- Support of our customers in operating and understanding our products CGM AMOR (including Mobile) and CGM MUSE (including Mobile).
- Verification of reported issues for software errors.
- Forwarding the identified errors to the development department.
- Forwarding customer requests and price inquiries to the respective employees of the responsible departments.
- Conducting internal training sessions.
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Our expectations of you
Education
- A completed IT-oriented education (high school diploma / apprenticeship), or strong IT affinity and motivation to establish oneself as a career changer.
Qualifications
- Strong analytical skills as well as problem-solving competence.
- High communication skills and a quality- and customer-oriented work approach.
- Enjoyment in working within a team as well as in dealing with clients.
Experience
- Ideally, experience in logistics and materials management.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🚲Jobbike
- 🎳Team Events
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
Location Steyr
Pachergasse 4
4400 Steyr
Austria
This is your employer
CompuGroup Medical (CGM)
Steyr, Graz, Hall In Tirol, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Career Growth
3.5Culture
3.3Workingconditions
3.8Engineering
3.1
User support staff
- Salary
- 32.900 to 42.900€ Gross/Year
- Location
- Steyr
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply