Job
- Level
- Experienced
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.500 to 60.900€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- You will be part of our support team and therefore the contact person for our customers regarding inquiries and problems regarding content and technical issues.
- You analyze the support cases that arise and work with our development team and customers on creative solutions.
- You will independently install and configure our software for customers.
- You actively support the preparation and implementation of training courses as well as the creation of product documentation.
- You will support our consulting team in the customer-specific parameterization of our software and work on projects.
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Our expectations of you
Education
- Completed training in the IT field and a good understanding of technical and business administration.
Qualifications
- Basic IT, programming and database knowledge (Java, SQL).
- A customer-oriented way of working.
- Analytical thinking and a careful and precise way of working.
- Strong communication skills and very good written and spoken German and English skills.
- Passion for presenting and explaining technical functions.
- Independence, personal responsibility and creativity in analyzing and solving our customers' support requests.
Experience
- Practical experience in Java-based web applications and business software.
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Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
IBB Adaptive Solutions GmbH
Wien
For more than 20 years, IBB has been a trusted partner of merchants in the United States and abroad. We offer not just our well-developed standard software solution BONSAI, but also guidance through the implementation process, advice on optimizing business processes, and customized solutions that meet each customer's specific needs.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Salary
- 44.500 to 60.900€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
