Job
- Level
- Experienced
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.500 to 60.900€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- You will be part of our support team and therefore the contact person for our customers regarding inquiries and problems regarding content and technical issues.
- You analyze the support cases that arise and work with our development team and customers on creative solutions.
- You will independently install and configure our software for customers.
- You actively support the preparation and implementation of training courses as well as the creation of product documentation.
- You will support our consulting team in the customer-specific parameterization of our software and work on projects.
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Our expectations of you
Education
- Completed training in the IT field and a good understanding of technical and business administration.
Qualifications
- Basic IT, programming and database knowledge (Java, SQL).
- A customer-oriented way of working.
- Analytical thinking and a careful and precise way of working.
- Strong communication skills and very good written and spoken German and English skills.
- Passion for presenting and explaining technical functions.
- Independence, personal responsibility and creativity in analyzing and solving our customers' support requests.
Experience
- Practical experience in Java-based web applications and business software.
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Benefits
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
IBB Adaptive Solutions GmbH
Wien
For more than 20 years, IBB has been a trusted partner of merchants in the United States and abroad. We offer not just our well-developed standard software solution BONSAI, but also guidance through the implementation process, advice on optimizing business processes, and customized solutions that meet each customer's specific needs.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Salary
- 44.500 to 60.900€ Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
