Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 33.390 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you handle customer inquiries, perform quality tests, and assist with problem-solving within the SaaS product, collaborating with internal teams and external partners.
Job Technologies
Your role in the team
With our unified SaaS platform deltaconX, we simplify regulatory compliance and optimize transaction reporting processes. Since our market entry in 2013, we have been committed to helping companies efficiently meet the ever-evolving regulatory requirements.
Our platform is the central hub for our clients to ensure compliance with key regulations such as EMIR, MiFIR, SFTR, REMIT, MAS, HKMA, and many others. As part of our Go-Global initiative and strategic partnerships, we are continuously growing and are looking for dedicated talents who want to shape the future of regulatory compliance with us and provide our clients with innovative solutions.
We are looking for you as a Helpdesk Application Support Specialist (m/f/d) to strengthen our Service Desk team in Vienna. In this role, you will be responsible for supporting our customers and partners as well as ensuring the reliability and performance of our SaaS product.
- Processing and qualification of customer inquiries thoroughly via email and our ticket system.
- Collaboration with internal and external stakeholders (partners, development team, QA, and product management).
- Support and advise our clients (usually via email and occasionally in video conferences), address their needs, and resolve issues efficiently.
- Conducting QA tests: verification of functionalities and results of our SaaS product.
- Independent and professional communication with clients and partners to deliver solutions and manage expectations.
- Conducting UAT tests (User Acceptance Testing) to evaluate functionalities and outcomes.
- Onboarding of new clients
This text has been machine translated. Show original
Our expectations of you
Education
- At least 2 years of experience in application support for complex applications.
Qualifications
- Completed training or professional experience in an IT or software environment (at least 2–3 years in a helpdesk or support role).
- At least 2 years of experience in application support for complex applications.
- Professional experience in the financial services industry, banking, energy sector, FinTech, or compliance sector is advantageous.
- Technical Skills: IT generalist with broad expertise. Good knowledge of API tools, data transformation, SFTP. Experience with Postman, Excel, FileZilla, Visual Studio Code, and Ponton X/P Messenger. Basic knowledge of networking technologies is advantageous. Knowledge of XML or CSV is required.
- Basic knowledge of the SDLC (Software Development Lifecycle).
- Initial experience in Release Management.
- Language skills: Very good German (C1 or C2) and English (B2) proficiency in spoken and written form (prerequisite).
- High willingness to learn and motivation to thoroughly familiarize oneself with regulatory expertise, especially in the area of transaction reporting (e.g., EMIR, MiFIR, SFTR, Dodd-Frank, or REMIT).
- Enjoyment of working in a dynamic environment.
- Structured and organized way of working with a clear focus on priorities, combined with independence, initiative, and a sense of responsibility.
- Ensuring professional, friendly, and solution-oriented communication with our clients.
Experience
- An interesting and varied role in a dynamic, ambitious company with flat hierarchies.
- An international work environment with opportunities for continuous professional and personal development.
- Flexible working hours with the option for home office.
- A modern office in the myHive Twin Towers at Wienerberg with excellent infrastructure and attractive benefits.
This text has been machine translated. Show original
Benefits
Food & Drink
Work-Life-Integration
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
deltaconX
Wien, Lucerne, London
DeltaconX is a leading provider of regulatory reporting platforms that helps companies in the financial and energy markets fulfil their diverse regulatory requirements. Founded in 2013 and headquartered in Lucerne, Switzerland, deltaconX provides a unified platform that automates the reporting process across multiple regulations, simplifying regulatory compliance. The deltaconX platform enables the management of transaction data from different sources and for different asset classes. Our customers benefit from a reduced total cost of ownership (TCO) of up to 50% by minimising administrative and maintenance efforts.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Trade, Power Sector, Economy
Helpdesk Mitarbeiter 1st Level Support
- Salary
- from 33.390 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply