Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.918 β¬ Gross/Year
- Location
- Salzburg
- Working Model
- Onsite
Job Summary
In this role, you handle service requests in 1st/2nd level support, manage IT devices, assist with software updates, and act as the interface to external partners in the IT sector.
Job Technologies
Your role in the team
- Processing service requests and fault reports within the scope of 1st/2nd-level support via ticketing systems, as well as providing user support for software applications, are among your responsibilities.
- You enjoy serving as an interface to our external maintenance partners and collaborating on IT infrastructure projects.
- The delivery, management, and maintenance of IT devices in the client area are among your responsibilities.
- You are responsible for the smooth resolution of functional and performance issues as well as for general user management.
- You also assist with software distribution and update implementation.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification through your several years of experience in IT user support.
- You are ready to complete the necessary training as part of the SV career.
Qualifications
- Knowledge of the most common Microsoft platforms (especially Windows 11 and Active Directory) as well as expertise in central software deployment, printer management, and client hardware characterize you.
- Your working style is characterized by a high level of customer orientation and service readiness.
- Flexibility regarding availability for on-call duty and travel, as well as very good German language skills, complete your profile.
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