Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.600 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 1st and 2nd-level support requests, analyze IT issues, assist users via phone and remote support, and document solutions meticulously.
Job Technologies
Your role in the team
- Do you want to work in a stable IT company that has been managing complex IT infrastructures for many years? Then you can expect a diverse environment where service orientation, technical competence, and teamwork are at the forefront.
- From handling support requests to resolving complex IT issues, you make an important contribution to the smooth operation of IT landscapes and at the same time have the opportunity to continuously develop your professional skills.
- Processing of inquiries and incidents in 1st and 2nd level support.
- Analysis, prioritization, and resolution of IT issues.
- Supporting users via phone, email, and remote support.
- Documentation of tickets and solutions.
- Collaboration with internal departments as well as external service providers.
- Escalation of complex issues to downstream support units.
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Our expectations of you
Education
- Completed technical training in the IT field (apprenticeship, HTL, or comparable).
Qualifications
- Willingness to work in shifts (24/7) and on-call duty.
- Class B driver's license and own car.
- Very good knowledge of German as well as good knowledge of English.
Experience
- At least 3 years of professional experience in IT Service Desk or IT Support.
- Experience in 1st- and 2nd-level support.
- Good knowledge of Microsoft operating systems and experience with ticketing systems.
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What we offer
- Flexible working hours, remote work options, and the possibility of a 4-day workweek.
- Company vehicle and modern IT equipment.
- Individual training and certifications.
- Health promotion, sports benefits, and company bike.
- A strong team with regular events and a appreciative corporate culture.
- The minimum salary is €2,600 gross per month (full-time basis), with a willingness to pay above this amount depending on qualifications, experience, and professional background.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
talentbird GmbH
talentbird GmbH, based in Vienna, specializes in the placement of specialists and executives, offering long-term collaboration between companies and applicants. Their approach is based on individual consultations and scientifically founded selection processes.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Salary
- from 2.600 € Gross/MonthNet salary converted from the gross salary in the job ad.from 1.962 € net/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
