Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.267 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle technical service requests in 2nd level support and closely collaborate with delivery teams to resolve issues and ensure compliance with SLAs.
Job Technologies
Your role in the team
- Central contact point for clients and employees who require technical support.
- Efficient handling and prioritization of service requests within the scope of 2nd level support.
- Collaboration with the delivery teams to effectively resolve disruptions and ensure coordinated problem-solving.
- Ensuring compliance with existing Service Level Agreements (SLAs) to guarantee the quality and reliability of the services provided.
- Documentation of outages, changes, and maintenance windows to ensure transparency and traceability.
- Design and implementation of improvements to the Service Desk process to enhance efficiency and customer satisfaction.
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Our expectations of you
Education
- Solid education with a focus on IT and/or relevant professional experience in the IT industry.
Qualifications
- Knowledge of databases and SQL is advantageous.
- Interest in mobility services and curiosity about future technologies, as well as a hands-on mentality and a high awareness of customer satisfaction.
- The desire to make Vienna climate-fit for the future together with the Wiener Stadtwerke Group.
Experience
- Experience in 2nd Level IT support (client and server side) as well as in troubleshooting (e.g., based on log files).
- Initial experience with Active Directory as well as tools such as ServiceNow, Remedy, Jira, and Confluence.
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What we offer
- For this position, we offer a minimum gross monthly salary of EUR 3,267.00 based on full-time employment (collective agreement for employees of companies in the field of services in automatic data processing and information technology, Special Activities 1 (ST1/1)), depending on qualifications and professional experience, as well as a willingness to pay above this amount.
- Offices as a space for ideas and for unleashing one's own potential.
- Social completely without media - celebrating at diverse employee events such as Business Run, Summer Festival, and more.
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Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Engineering
3.6Workingconditions
4.1Career Growth
4.5Culture
4.4
IT Support Engineer
- Salary
- from 3.267 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.327 € net/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
