Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Lambach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support colleagues with IT inquiries, analyze issues in the ticketing system, resolve user problems, and install and maintain workstation systems.
Job Technologies
Your role in the team
- You support our colleagues of the Gartner Group with questions and issues related to IT.
- You are the first point of contact and are happy to assist. (1st Level Support)
- Analyzing/classifying incoming disruptions via our modern ticketing system
- Independent resolution of user requests and IT issues. For more complex problems, forwarding & escalation to the appropriate internal specialist department.
- Installation / Maintenance of workstation systems, peripherals, mobile devices
- Participation in project-related rollouts
- Documentation in our ticket system
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Our expectations of you
Education
- Completed vocational training. Ideally with an IT focus, but you can also be a career changer with an IT affinity.
Qualifications
- Broad foundational knowledge in the IT environment (Windows operating systems, Office applications, Active Directory, Android)
- You want to develop yourself through your own initiative and curiosity.
- You are communicative, stress-resistant, reliable, flexible.
- Proficient communication skills in English
Experience
- Experience in the IT sector is an advantage.
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Benefits
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
GARTNER KG
Guntramsdorf, Kropfing
Our decades of experience in national and international freight, combined with our dedication to meeting the needs of our customers, have helped us grow steadily over time.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Service Desk First Level Employee
- Salary
- from 35.000 € Gross/Year
- Location
- Lambach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
