Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 44.000 € Gross/Year
- Location
- Steyr
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 2nd level support requests, identify technical issues, create documentation, and work closely with consulting and development to ensure product quality.
Job Technologies
Your role in the team
- 2nd-Level Support: Written and telephone customer service
- Ticket management (in Jira): prioritization/categorization of requests including tracking and efficient closure
- Identification, analysis, and independent resolution of technical issues
- Close collaboration with Consulting and Development to ensure our product quality
- Documentation & Knowledge Transfer: Creation and maintenance of internal and external guides to ensure sustainable solutions.
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Our expectations of you
Education
- Completed IT education (HTL, technical school, or apprenticeship)
Qualifications
- Solid knowledge of various operating systems and IT architectures
- Familiar with ticketing systems, ideally Jira
- Very good German skills (C1) and English skills (B2)
- High service orientation, team spirit, and strong communication skills
Experience
- At least 2 years of experience in a similar position
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Benefits
Work-Life-Integration
- ⏰Flexible Working Hours
- 🏠Home Office
- 🙅♂️No All-In Contracts
- 🕺No Dresscode
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
efsta IT Services GmbH
Steyr, München
efsta enables companies worldwide to expand safely and compliantly with standardized “Compliance-as-a-Service” solutions. As experts in fiscalization, we develop software that seamlessly integrates into existing POS systems and securely archives business data in a tamper-proof and legally compliant cloud environment. This helps optimize sales processes and frees up time to focus on sustainable growth. With offices in Steyr, Munich, and Hamburg, as well as remote team members in Italy and France, efsta operates internationally in more than 17 countries.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Internet, IT, Telecommunication
Support Engineer
- Salary
- from 44.000 € Gross/Year
- Location
- Steyr
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
