Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna, Hagenberg im Mühlkreis
- Working Model
- Onsite
Job Summary
In this role, you analyze complex customer inquiries, conduct error analyses, and resolve technical issues remotely for customers while creating test scenarios and documentation.
Job Technologies
Your role in the team
- You are responsible for analyzing complex customer inquiries from our ticket system.
- Your colleagues from 2nd level support and development are available to assist you in finding solutions.
- You conduct internal error analyses, build test scenarios and testing environments, and ensure transparency and sustainable development of our system through your documentation.
- You troubleshoot technical issues via remote support for our German-speaking customers.
- You actively promote knowledge building through close collaboration with colleagues from development and other departments.
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Our expectations of you
Education
- A completed IT education (university/FH/HTL) or relevant professional experience in IT support.
Qualifications
- Excellent knowledge of databases (MSSQL) and solid understanding of networks, applications, and operating systems.
- You are independent, work very precisely, and are equipped with an unwavering determination to fully resolve the technical issues of our clients.
- Very good spoken and written German skills.
- Team spirit and enthusiasm, resilience, and a joy of learning complete your profile.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ventopay gmbh
Hagenberg Im Mühlkreis
Since 2001, we have been developing and producing billing and payment solutions for restaurants, businesses, hospitals, leisure parks, arenas and schools. Our clients include some of the biggest names in business such as Siemens, Adidas and OMV as well as a large number of medium-sized and small businesses.
Description
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna, Hagenberg im Mühlkreis
- Working Model
- Onsite
- Diversity
- Open for all genders
