Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.040 € gross/month
- Location
- Hart bei Graz
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for 2nd level technical support, handling customer inquiries, optimizing processes, and training new employees in an international environment.
Job Technologies
Your role in the team
- As an Application Support Engineer, you are the central point of contact in technical 2nd level support.
- You are a key factor in the ongoing operation of the automated customer warehouses, which are distributed around the globe.
- Optimization proposals, consulting, as well as handling technical customer inquiries are part of your responsibilities.
- You assist with more complex cases and actively share your knowledge.
- Furthermore, you document all measures in the ticketing system and ensure a high level of service quality.
- In addition to these activities, you are responsible for training new employees.
- You work daily with various departments and specialists, including those from international branches.
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Our expectations of you
Education
- Completed technical education (HTL, FH, university) or equivalent qualification.
Qualifications
- You have a great enthusiasm for IT in general and possess solid IT knowledge accordingly (basic knowledge of LINUX and SQL is an advantage).
- Good German and English skills are assumed.
- Team spirit, reliability, and initiative are part of your personality.
- You see clients as a positive challenge.
- You convince with strong communication skills.
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What we offer
- In our technical support department, you assist our customers worldwide in reliably and remotely resolving technical issues of any size.
- You work for renowned clients worldwide and are a key component in the technical foundation of our intralogistics systems and their high availability.
- Teamwork is highly valued by us, because even the most stubborn problems can be solved more quickly together, and you can expect a varied activity in a family-like environment.
- The minimum gross salary for this position is EUR 3,040.
- However, we offer market-compliant compensation depending on your qualifications and previous experience.
- As an allowance, you will receive approximately EUR 300 gross per month for on-call duty, plus on-call pay, which depends on the number of your on-call shifts.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Higher Take-Home Pay
- 🛍Employee Discount
- 👷♂️Additional Insurance
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
- 💰Bonus Commisions
- 🍰Employee Stock Option
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
KNAPP Industry Solutions
Dobl, Würzburg
At KNAPP, we are always bringing the latest technology to the world of warehouse logistics. Together with our customers from all over the globe, we develop custom-tailored solutions. Our unique combination of industry knowledge and technological expertise is the key to our success in creating innovative solutions.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation, Engineering Industry
Application Support Engineer
- Salary
- from 3.040 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.197 € net/month
- Location
- Hart bei Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
