Job
In this role, you will handle IT support requests, perform initial diagnostics for hardware and software issues, and assist employees with applications such as Microsoft 365 and Windows, while documenting and escalating issues.
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Job technologies
Your role in the team
- Receiving and handling IT support requests from employees via ticketing system, phone, email, or in person.
- Initial diagnosis and resolution of hardware and software issues, particularly with desktop computers, laptops, printers, and peripheral devices.
- Support with standard applications and IT systems, e.g. Microsoft 365, Windows, Teams, and Outlook.
- Documentation and forwarding of incidents, including ticket maintenance and escalation of more complex issues to 2nd-level support.
Our expectations of you
Education
- Completed vocational training in the IT field, e.g. an apprenticeship as an information technology specialist, an HTL qualification with a focus on IT, or equivalent training.
Qualifications
- Good knowledge of Windows and Microsoft 365, as well as a basic understanding of hardware, networks, and IT infrastructure.
- Service-oriented and communicative professional with an independent, structured approach to work and good German and English skills.
Experience
- Initial professional experience in IT support or helpdesk is an advantage, ideally in 1st-level support.
- Experience in client management and Microsoft Intune.
What we offer
- 39-hour workweek & working from home.
- With a 39-hour workweek and the option to work from home, there’s plenty of time for everything that matters.
- Team spirit and health are top priorities! Whether at company events or through sports activities, no one gets left behind.
- There’s an additional monthly allowance for lunch.
- With individually tailored training opportunities, nothing stands in the way of your professional and personal development.
- Christmas, New Year’s Eve, and Good Friday are all included with no deductions—simply days off to enjoy!
- Whether by bike, bus, or suburban train, the Jobticket or company bike makes your commute sustainable and affordable.
- Exclusive discounts at many partner companies are available through Corporate Benefits.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Salzburg
Within a very short period of time, the "Salzburg Wohnbau GmbH" has developed into one of the top companies in terms of both housing and municipal construction throughout all of Austria. With an annual building volume totaling around 80 million euros, important and affordable housing in the form of owner-occupied apartments, rent-to-own apartments, as well as rental apartments and infrastructure projects is being constructed in regions throughout Austria. In addition to this, including property management services today's company group is counted among the most innovative front runners within the entire industry.
- Established Company
- Hybrid, Onsite
- Construction, Real Estate, Building Services
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