Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 75.000 € gross/year
Job Summary
In this role, you are responsible for the installation and operation of customized UC solutions, analyzing incidents at the 3rd level, and supporting migrations and optimization of voice infrastructures.
Job Technologies
Your role in the team
- You are responsible for the installation, operation, and continuous development of our customized UC and Voice solutions in Mitel.
- You are responsible for configuration, incident management, and problem management for complex voice infrastructures, including OpenScape Voice, Mediatrix Gateways, and connected third-party products.
- You analyze disruptions at a 3rd-level, conduct root cause analyses, and ensure stable operation in SLA-critical service provider environments.
- You actively contribute your technical expertise to the development of concepts, architecture definition, and project execution of our UC and Voice Solutions.
- You work routinely with Unify management and analysis tools such as Fault Manager, HiPath Manager, CMP, Deployment Server, as well as Trace and QoS Manager.
- You support in planning and executing transition and transformation projects, migrations, as well as complex lifecycle changes in existing customer environments.
- You support the standardization, optimization, and further development of our UC service architectures.
- You promote knowledge transfer within the team, support colleagues professionally, and actively contribute to the further development of our technical services.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Extensive expertise in the use of Unify management and analysis tools (Fault Manager, HiPath Manager, CMP, Deployment Server, Trace and QoS Manager)
- Solution- and service-oriented personality with a high customer focus
- German language skills at C1 level and English language skills at B2 level.
- Driver's license B and flexibility for regular on-call duties
Experience
- Several years of experience in the operation and design of Unified Communications and Voice solutions with a focus on Mitel / Unify, including certifications (e.g., STI-352).
- Experience in troubleshooting complex voice infrastructures as well as in incident and problem management.
This text has been machine translated. Show original
What we offer
- It is important to us that your salary corresponds to your qualifications and experience.
- This can be significantly above the collective agreement and starts at €75,000 gross per year, all-in.
- A company car with private use is provided for this position.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- ⏰Flexible Working Hours
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
A1 Telekom Austria AG
Wien
A1 is Austria's leading communications provider, with over 5.5 million mobile customers and nearly 2.3 million landline subscribers. Customers benefit from a comprehensive suite of offerings, including voice calls, internet access, digital cable TV, data and IT solutions, value-added services, wholesale services and mobile business and payment solutions
Description
- Founding Year
- 1995
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(3 Reviews)Culture
3.6Workingconditions
3.9Career Growth
3.7Engineering
3.2
UC expert Mitel OpenScape Voice
- Salary
- from 75.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 49.093 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
