Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.396 to 3.519€ gross/month
- Location
- Gemeinde Hirtenberg
- Working Model
- Onsite
Job Summary
In this role, you support users with IT issues, handle support requests, configure and maintain workstations, and closely collaborate with the Core IT team on rollouts and documentation.
Job Technologies
Your role in the team
- In this position, you will be an important point of contact for our users in daily IT operations.
- You assist with technical inquiries, handle tickets, manage workstations, and work together with the team to ensure that IT services are delivered reliably and with a focus on customer service.
- The focus of the role is clearly on support and workplace environment.
- For more complex topics, you work closely with the Core IT team and assist with rollouts, standardization, and documentation.
- Processing support requests in 1st-level support
- Support of our users with IT issues in daily operations
- Installation, configuration, support, and troubleshooting of clients, notebooks, peripheral devices, and mobile endpoints.
- User and permission management in Active Directory and industry-specific applications
- Depending on experience, participation in user management in Microsoft Entra ID and Exchange Online.
- Support for client and endpoint management with Microsoft Intune
- Support of Microsoft 365 applications in the user environment
- Analysis, troubleshooting, and documentation of issues in the ticketing system
- Support with hardware swaps, rollouts, and onboarding/offboarding processes.
- Collaboration with the Core IT team on escalations and recurring technical issues
- Maintenance of IT documentation, instructions, and knowledge base articles
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Our expectations of you
Education
- Completed IT training or equivalent professional experience in IT support
Qualifications
- Technical understanding of hardware, networks, printers, and mobile operating systems (Android/iOS) as a basis for structured troubleshooting.
- Enjoyment of direct contact with users.
- Service-oriented, structured, and reliable work approach
- Good problem-solving skills and willingness to document topics thoroughly.
- Teamwork skills, strong communication abilities, and a friendly demeanor
- Proficiency in German relevant to the role and good command of English.
Experience
- Experience in User Support or in a Service Desk or Helpdesk role is advantageous.
- Good knowledge of Microsoft client environments, Windows, Microsoft 365, Office applications, and Active Directory; experience with Entra ID and Exchange Online is an advantage.
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What we offer
- Integration into a successful, internationally operating industrial company
- Excellent development opportunities in an exciting and collegial work environment
- A free charging station for your private electric car
- Employee benefits such as employee discounts, health care, internal sports programs, and various employee events.
- The salary range according to the collective agreement minimum salary is between € 3,396.21 and € 3,519.61 gross per month.
- Overpayment is possible depending on your experience and qualifications.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Astotec Holding GmbH
ASTOTEC works on the global megatrends in today’s automotive and industrial sectors and aims to help reduce the 1.35 million traffic fatalities each year. “Future powered by excellence” is much more than a slogan; it drives all our employees to deliver innovative ideas and outstanding precision work that really move society forward.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
IT Support Mitarbeiter
- Salary
- 3.396 to 3.519€ gross/monthEstimated net salary based on the gross salary in the job ad.2.401 to 2.472 € net/month
- Location
- Gemeinde Hirtenberg
- Working Model
- Onsite
- Diversity
- Open for all genders
