Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will coordinate the hotline and field service team, receive customer requests, prioritize them, and manage IT projects to ensure service quality and adherence to SLAs.
Job Technologies
Your role in the team
- Operational coordination and technical management of the hotline and field service team.
- Personnel and scheduling planning for external employees.
- Central interface between the customer, onsite manager, and service teams.
- Receipt, prioritization, and coordination of customer requirements and IT projects.
- Management of project implementation together with the service team.
- Ensuring service quality as well as compliance with SLA and support requirements.
- Support in the analysis, troubleshooting, and resolution of IT issues.
- Processing service requests via phone, ticket system, email, and on-site.
- Escalation of complex issues to the responsible specialists.
- Ongoing documentation and tracking of tickets, tasks, and projects.
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Our expectations of you
Qualifications
- Good knowledge of Microsoft Windows, Microsoft 365, and Active Directory.
- Ideally, knowledge in the field of Mobile Device Management (MDM).
- High level of service and customer orientation as well as professional demeanor.
- Strong organizational skills and a sense of responsibility.
- Strong communication skills and enjoyment in collaborating with various stakeholders.
- Hands-on mentality and willingness to actively participate in support operations.
- Very good spoken and written German skills.
Experience
- Several years of experience in IT support, Service Desk, Field Service, or a comparable IT service role.
- Initial experience in professional coordination or team management is an advantage.
- Experience in handling IT hardware, client management, and IT service processes.
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is at least €45,000; overpayment may be possible depending on relevant work experience and qualifications.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
IT Service Coordinator
- Salary
- from 45.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 32.612 € net/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
