Job
- Level
- Experienced
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 56.000€ gross/year
Job Summary
In this role, you will act as the central interface between 2nd and 3rd level support, addressing complex Workday support cases and developing effective support standards along with sustainable knowledge management solutions.
Job Technologies
Your role in the team
- Central interface function between 2nd and 3rd level support, including the review and technical preparation of escalations regarding completeness, traceability, priority, and impact on the business.
- Technical responsibility for defined Workday support processes in collaboration between 2nd and 3rd level support, as well as for a structured, traceable handling of support cases, standard changes, and escalations.
- Technical orientation and enablement of 2nd-level support through practical assistance, structured case discussions, clear guidelines, and suitable knowledge formats.
- Active participation in complex Workday support cases at 3rd level, particularly in technical analysis, error assessment, and the development of practical solutions.
- Further development of ticket, change, and support standards based on recurring cases, lessons learned, and operational experience.
- Identification of recurring errors, process gaps, and training needs, as well as deriving and tracking concrete improvement measures for the continuous optimization of the support model.
- Development and maintenance of an effective, sustainable knowledge management system through clear documentation, guidelines, and feedback loops.
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Our expectations of you
Qualifications
- Very good functional understanding of core Workday processes, especially Core HCM. Additional module knowledge such as Recruiting, Compensation, Reporting, or Security is advantageous.
- Proficient handling of ticket processes, prioritization, escalation logic, documentation standards, and knowledge management/knowledge transfer approaches.
- Ability to impart knowledge practically, to develop support teams professionally, and to establish sustainable learning and improvement cycles within the company.
- Structured, analytical, and service-oriented working style with strong communication skills, a sense of responsibility, and good judgment for priorities.
- Hands-on mentality as well as enjoyment in resolving operational support cases and actively further developing a sustainable, technically strong Workday support model, complemented by very good German and English skills.
Experience
- Several years of practical experience in Workday support, ideally within a multi-tier support model (e.g., 1st, 2nd, 3rd level support).
- Experience in analyzing, evaluating, and processing technical support cases (recurring errors, service requests, and standard changes).
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What we offer
- Health & Well-being: Free coffee, tea, beverages, fresh fruit and vegetables, as well as discounted meals in the cafeteria or meal allowances (location-dependent). Modern workplaces for all needs.
- Culture & Development: We value personal responsibility, flat hierarchies, and open feedback. We foster a team spirit where support and collaboration are highly regarded. Enjoy 2 Learning Days per quarter, an internal learning campus, and external development opportunities.
- Flexible Work-Life Balance: Enjoy flexible working hours and various options for remote work.
- Celebrations & Milestones: Team events and special acknowledgments for birthdays & anniversaries.
- Location-specific benefits: Tailored benefits designed to meet the needs of each location.
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Benefits
Work-Life-Integration
- 🙅♂️No All-In Contracts
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
XXXLutz KG
Wels, Wien
Since over 65 years, XXXLutz has been providing attractive and safe jobs with excellent earnings and career opportunities. More than 20,900 employees find interesting and exciting tasks in diverse areas of work.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1945
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.7
Culture
3.5Career Growth
4.1Workingconditions
3.8Engineering
3.5
Workday Functional Service Owner
- Salary
- 45.000 to 56.000€ gross/yearEstimated net salary based on the gross salary in the job ad.32.612 to 38.971 € net/year
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
