Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kuchl
- Working Model
- Onsite
Job Summary
In this role, you will lead a technical support team, ensure the quality and speed of customer inquiries, and develop processes for continuous improvement in technical support.
Your role in the team
- Technical and disciplinary leadership as well as the development of the Technical Support team.
- Ensuring a prompt, professional, and solution-oriented handling of technical customer inquiries.
- Support the team with complex issues and escalations.
- Building and maintaining a knowledge database.
- Responsibility for key figures, service quality, and customer satisfaction.
- Participation in digitization and innovation projects & continuous improvement of service processes and support standards.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed technical education (HTL, FH, university or comparable qualification).
Qualifications
- Strong customer and service orientation.
- Strong communication skills, assertiveness, and high social competence.
- Solid knowledge of mechanical engineering and electrical engineering.
- Very good knowledge of German and English.
Experience
- Several years of professional experience in technical support, service, or after-sales.
- Leadership experience desired.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Untha
Kuchl
We are leaders in the field of grinding technology, and our products and services are distinguished by their exceptional quality and reliability. Our customers enjoy significant economic advantages as a result.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Team Leader Technical Support
- Location
- Kuchl
- Working Model
- Onsite
- Diversity
- Open for all genders
