Level: Experienced

Job Field: IT, Support, Test/QA

Employment Type: Full Time

Contract Type: Permanent employment

Location: Klagenfurt

Working Model: Hybrid, Onsite

Job Summary

In this role, you handle technical issues unresolved by 1st Level Support, conduct error analysis, manage monitoring and optimization of Skiline systems, and communicate with B2B clients.

Your role in the team

Handling of technical issues that cannot be resolved at 1st Level Support.
Reproduction of the error and in-depth error analysis.
Monitoring and optimization of our Skiline systems.
Coordination and recovery of services in case of outages and disruptions.
Creation of documentation.
Contacting our Skiline B2B clients (information about existing issues, troubleshooting, instructions for resolving errors).
Collaboration with the development department.
Taking on weekend shifts at certain intervals during the winter season – no night shifts.

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Our expectations of you

Education

Technical education (HTL or similar) or experience in the IT industry.

Qualifications

Strong service and customer orientation.
Resilient even in stressful situations.
Very good German/English skills or very good English/French skills.
Analytical skills and independent working style.
Team player.
Network knowledge is an advantage.

Experience

Experience in technical customer service assumed.

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What we offer

Flexible working time models: home office options and a family-friendly corporate culture.
Bike leasing, participation in corporate sports events (runs, company triathlon, ski day or just the year-round swimming group) – if you want to as well.
Utilize training opportunities and develop yourself into an expert in digital tourism.
Modern working environment: Flat hierarchies and exciting projects.