Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stadt Bregenz
- Working Model
- Onsite
Job Summary
As the main point of contact, you process IT inquiries, prioritize support tickets, and document solutions. You also install devices and actively contribute to the digitalization of the service desk with innovative ideas.
Job Technologies
Your role in the team
- First point of contact for all IT inquiries and support topics within the company.
- Processing, coordination, and documentation of support tickets, including sustainable solution documentation for knowledge transfer.
- Analysis, prioritization, and pre-qualification of requests for 2nd-level support.
- Installation and configuration of workstation and mobile devices via software deployment.
- Management of the entire IT asset lifecycle (goods receipt, inventory, warranty processing, etc.).
- Conducting field service assignments at various locations.
- Participation in the further development, digitalization, and automation of the Service Desk.
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Our expectations of you
Education
- Completed education (HTL, HAK) with a focus on IT or initial professional experience in the IT or support environment.
Qualifications
- ITIL Foundation certification is an advantage.
- Independent, precise, and responsible way of working.
- Strong communication skills and a high level of customer service orientation.
Experience
- Very good knowledge of the Microsoft environment (especially Windows and Microsoft 365), ideally complemented by experience with SharePoint.
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What we offer
- The salaries are significantly above the collective agreement of the construction industry and construction trades and are based on qualifications and professional experience.
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Topics that you deal with on the job
Job Locations
This is your employer
GOLDBECK RHOMBERG GmbH
Goldbeck Rhomberg builds its systems based on prefabricated, industrial-quality components – quickly, economically and ready for use. Our individual system elements are so flexibly coordinated with one another that they provide a high degree of design freedom.
Description
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
Service Desk Agent
- Location
- Stadt Bregenz
- Working Model
- Onsite
- Diversity
- Open for all genders
