Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.871 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle first and second level support requests for Windows-based systems, install and configure client systems, and manage users in Active Directory while collaborating closely with external IT service providers.
Job Technologies
Your role in the team
- Activity in a dynamic department with a diverse range of tasks (IT systems)
- First & Second Level Support for Windows-based applications, client systems, peripheral devices, and smart devices via telephone, ticket system, and on-site.
- Creation and processing of support tickets and user requests
- Warranty processing
- User Management (Active Directory and IAM System)
- Installing and configuring client systems (PCs / notebooks / thin clients) and smart devices
- Creation of documentation & knowledge transfer
- Collaboration with external IT service providers
- Participation in the planning and implementation of IT projects
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Our expectations of you
Education
- Completed training as an IT technician (m/f/d)
Qualifications
- Broad IT foundational knowledge, preferably in the area of Windows operating systems, Intune, and MDM solutions.
- Very good knowledge of German (English skills are an advantage)
- Willingness to learn
- Independent, precise, and structured working style
- High service orientation and enjoyment of direct customer contact
- Excellent team skills, as well as strong communication skills.
Experience
- Ideally several years of experience in an IT support environment
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What we offer
- You can expect a team characterized by tackling challenges together - we value diverse opinions and perspectives.
- Exciting professional challenges in a dynamic environment.
- Market-compliant remuneration and benefits with high job security.
- Focus on training and development and clearly defined career paths (leadership or technical career).
- Exchange programs with foreign sister agencies or international organizations offering corresponding career opportunities.
- Flexible working hours and work-life balance.
- Home Office.
- The minimum salary for this position is €2,871 gross per month. A willingness to pay above this amount is given, depending on qualifications and prior experience.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Finanzmarktaufsicht (FMA)
Wien
The Financial Market Authority is an independent, directive-free, and integrated regulatory authority for the Austrian financial market. It oversees credit institutions, insurance companies, pension funds, occupational retirement funds, investment funds, securities services providers, listed companies - as well as stock exchanges.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
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(1 Review)Culture
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3.3Workingconditions
4.0Engineering
2.8
IT Support Mitarbeiter
- Salary
- from 2.871 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.100 € net/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
