Job
- Level
- Senior
- Job Field
- BI, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.299 € gross/month
- Location
- Graz, Vienna, Lebring-Sankt Margarethen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you actively develop the technical CRM system landscape with Salesforce, prioritize responsibilities based on business value, and manage external partners in execution.
Job Technologies
Your role in the team
- Product responsibility for the technical further development of our CRM system landscape based on Salesforce as a central platform for marketing, sales, and customer interaction.
- Management of value contribution, portfolio classification, and budget - from the value hypothesis to measurable outcomes (KPIs).
- Capture, critically question, and prioritize requirements based on Business Value and CRM platform strategy.
- Development and implementation of a scalable, standardized CRM landscape across the relevant Salesforce Clouds (Sales, Marketing, Data Cloud/Data 360).
- Definition and ensuring architecture and integration standards as well as connectivity to adjacent systems such as ERP, POS, and data platforms.
- Coordination of external implementation and service partners as well as professional alignment at eye level.
- Preparation of decision-ready templates as well as sparring with management and relevant decision-makers.
- Identification and utilization of automation and AI potentials in the CRM environment.
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Our expectations of you
Education
- A completed apprenticeship or university degree, e.g., in Business Informatics, Software Development, Marketing, Business Administration, or a related field, is advantageous.
Qualifications
- You have supported Salesforce in implementation, development projects, or ongoing operations and understand how configuration, data model, interfaces, and processes interact.
- A good understanding of marketing, sales, and customer journey processes, as well as an intuition for how CRM solutions enhance customer experience and business value.
- An analytical and value-oriented mindset with a focus on prioritization, scalability, cost-effectiveness, and sustainable solutions.
- Strong communication skills, enjoyment of collaboration, and the ability to effectively bring together departments, IT, external partners, and management.
- Openness to data-driven solutions, automation, and AI-supported work to further develop the CRM landscape.
- Good German and English language skills, both written and spoken.
Experience
- Several years of experience in the CRM environment and a passion for actively developing Salesforce solutions - especially in the context of Sales Cloud, Marketing Cloud, and ideally Data Cloud/Data 360.
- Experience in demand management as well as in the control of CRM platforms, changes, or larger development projects.
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What we offer
- You will have the opportunity to build a CRM platform with a real impact on sales, marketing, and customer experience and to shape it long-term.
- You are not working in a purely administrative role, but actively shaping it: from prioritization to platform logic and the further development of our Salesforce landscape.
- We deliberately rely on modern, AI-supported working methods to significantly ease documentation, analysis, prioritization, and operational tasks.
- You are part of an experienced team and work closely with business units, IT, and external partners on topics that are essential for our digital development.
- You can specifically expand your expertise in Salesforce, Data, Automation, and Customer Experience and apply it directly in practice.
- A work model that supports personal responsibility: flexible working hours and the possibility of working from home.
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Benefits
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Neuroth International AG
Graz, Wien
Neuroth has been committed to this philosophy for 110 years – Better Hearing, Better Life. From its traditional family business beginnings, Neuroth has grown into Austria's market leader and a successful European provider of hearing solutions.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1907
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Healthcare, Social Sector, Trade
Senior Product Manager CRM
- Salary
- from 4.299 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.872 € net/month
- Location
- Graz, Vienna, Lebring-Sankt Margarethen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
