Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € gross/month
Job Summary
In this role, you handle IT inquiries in First-Level Support, assist with user administration and documentation while also providing incident management and software and hardware support.
Job Technologies
Your role in the team
- First-level support - Handling and resolving IT inquiries and issues of our employees on-site, in our branches, and at our construction sites.
- Incident Management - Documentation, Prioritization, and Escalation of Incidents
- User Management - Creating, modifying, and deleting user accounts as well as rights management (Active Directory)
- Software and hardware support - Assistance with installation, configuration, and troubleshooting of applications and devices
- IT Security & Awareness - Raising user awareness of IT security policies and supporting security incidents
- Workplace Management - Setup and Maintenance of PCs, Laptops, Printers, and Mobile Devices
- Documentation & Knowledge Management - Maintenance and creation of manuals, FAQs, and training materials.
- Coordination with 2nd-Level Support - Escalation of complex issues to specialists and assistance in their resolution
- Continuous Improvement - Identification and Implementation of Optimizations in the Service Desk Area
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Our expectations of you
Education
- IT apprenticeship (apprenticeship, HTL, or similar)
Qualifications
- Basic knowledge of Windows operating systems, Microsoft 365, and networking technologies
- Understanding of ITIL processes and ticketing systems (Matrix42 advantageous)
- Knowledge of Active Directory, Exchange, and Office applications
- High customer and service orientation
- Good communication skills and enjoyment in dealing with people
- Structured and solution-oriented working style
- Slovakian an advantage
- Class B driver's license
Experience
- At least 2 years of end-user support experience
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What we offer
- A modern company with over 1,000 colleagues across almost all construction sectors
- A dynamic work environment that values both team orientation and initiative.
- A secure job in a forward-looking and successful traditional company
- Space for personal and professional development
- A collegial corporate culture characterized by team spirit
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Pittel+Brausewetter Gesellschaft m.b.H.
Gegründet 1870, zählen wir heute zu den ältesten österreichischen Familienunternehmen in Privatbesitz. Wir realisieren Bau-Leistungen in den Bereichen Straßenbau, Tiefbau, Industriebau, Hochbau, Brückenbau, Leitungsbau, Gleisbau sowie Golfplatz- und Sportstättenbau, Revitalisierungen sowie Pflasterungen, und betreiben Baustoffrecycling sowie Produktionsanlagen für Asphalt und Beton.
Description
- Founding Year
- 1870
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
IT Service Desk Employee
- Salary
- from 2.800 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.059 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
