Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take on the analysis and resolution of technical support inquiries, collaborate closely with the development team, and document all cases in the ticketing system. You will also support partners and ID Austria users.
Job Technologies
Your role in the team
- Handling, analysis, and resolution of support cases from 1st level.
- Processing technical inquiries from partners as well as supporting questions from ID Austria users
- Close collaboration with the development team to solve complex problems.
- Documentation & Tracking of Support Requests in the Ticketing System
- Exchange with Product Management and Development regarding product-specific requirements
This text has been machine translated. Show original
Our expectations of you
Experience
- A training in the IT field (e.g., apprenticeship, technical school, HTL, or similar) as well as initial professional experience in IT infrastructure
- Basic knowledge of SQL
- Basic programming skills – or the desire to learn them
- Enjoyment in familiarizing yourself with documentation as well as source code
This text has been machine translated. Show original
Benefits
Food & Drink
More net
- 🚎Public Transport Allowance
- 💵Bonus Payments
- 📱Company Phone for Private Use
- 🎁Employee Gifts
- 🛍Employee Discount
- 💻Company Notebook for Private Use
Work-Life-Integration
- 🚌Excellent Traffic Connections
- ⏸Educational Leave/Sabbatical
- ⏰Flexible Working Hours
- 🏠Home Office
- 🙅♂️No All-In Contracts
- 🅿️Employee Parking Space
- 🕺No Dresscode
Health, Fitness & Fun
Job Locations
Location Vienna
Landstraßer Hauptstraße 1b
1030 Wien
Austria
This is your employer
A-Trust GmbH
Wien
A-Trust ist Österreichs führender Vertrauensdiensteanbieter und das verlässliche Partnerunternehmen, wenn es um die Sicherheit im digitalen Raum geht. Mit über 20 Jahren Erfahrung stehen wir für professionelle und sichere Zertifikats- und Signatur-Lösungen und arbeiten in enger Kooperation mit Bund und Wirtschaft an der Digitalisierung Österreichs. Unsere Techniker:innen wirken mit cutting edge cryptography an langfristigen und verantwortungsvollen Projekten mit, wie beispielsweise der Erhaltung eines hochverfügbaren Systems für mehr als 3.5 Millionen Handy-Signatur und ID Austria Nutzende.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2000
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Career Growth
4.0Workingconditions
4.0Engineering
3.1Culture
3.5
Support Expert 2nd Level
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
