Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Maria Saal
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate the delivery of IT services, support the commissioning of new systems in outlets, and are responsible for escalation management and fault analysis on-site and via remote access.
Your role in the team
- Ensuring the operational and strategic delivery of IT services
- Coordination between clients, internal departments, and external service providers
- Escalation management and continuous improvement of service processes
- Support in commissioning IT systems of new outlets (e.g., cash registers, scales, printers, networks, etc.)
- Support of hardware and software as well as conducting error analysis and troubleshooting on-site or via remote access.
- Taking over the ticket service on a weekly rotation (including service flat rate)
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Our expectations of you
Education
- Completed education in the field of technology or IT (apprenticeship, HTL, etc.)
Qualifications
- Understanding of network technology and interest in organizational and administrative activities in the IT environment.
- Fluent in spoken and written German; English skills are an advantage
- Strong communication skills, customer-oriented thinking, and high problem-solving competence
- Class B driver's license and willingness to travel within the Carinthia and East Tyrol regions (approximately 50%).
Experience
- Experience in technical field service or IT support is an advantage.
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What we offer
- Working with state-of-the-art technologies on innovative Digital Retail solutions
- Strong team spirit, modern working environment including teleworking & top-notch benefits
- Future-proof workplace with professional onboarding
- Exciting training & career opportunities – everyone has a chance to be the best!
- Additionally, one day per week can be worked from home.
- We promise you a salary that reflects your education and experience (Junior from €35,000, Senior from €50,000).
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
SPAR ICS – Information & Communication Services
Salzburg, Wernberg, Wörgl, Sankt Pölten
We are the “I” and “T” in Retail: SPAR ICS is the separate IT company of the SPAR Austria Group and takes care of all IT needs for SPAR, INTERSPAR, Hervis, and SES (Spar European Shopping Centers). We have over 500 smart minds and have two agendas: The smooth shopping experience for SPAR customers in seven countries and digital business processes "behind the shelves" within the group.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Workingconditions
4.0Culture
4.2Career Growth
4.1Engineering
3.7
Service Delivery Manager Outlets
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Maria Saal
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
