Level: Senior

Job Field: IT, Project, System

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 53.866 € Gross/Year

Location: Graz

Working Model: Hybrid, Onsite

Job Summary

In this role, you will be responsible for capturing and implementing ITSM requirements, defining processes, and introducing SAP ALM to enhance the quality and efficiency of IT services.

Job Technologies

Your role in the team

Collection, assessment, and management of requirements: You ensure that requirements from error reports, template adjustments, rollout topics, process improvements, as well as legal and technical requirements are systematically collected, prioritized, and efficiently managed.
Process definition and harmonization: You define and harmonize processes, policies, and procedures, ensuring they are effectively implemented through appropriate system support.
Development of a redundancy-free ITSM process landscape: You design and establish an ITSM process landscape without redundant structures for an efficient and clear organization.
Design of a comprehensive testing approach: You develop and integrate a consistent and efficient testing approach to ensure the quality and integrity of IT services throughout their entire lifecycle.
Training and Change Management: You conduct training sessions, communication, and change initiatives to support the implementation of processes and ensure their sustainable integration into the company.
Measurement of process quality and efficiency: You implement methods for continuous measurement of process quality, efficiency, and speed, and ensure regular reporting to IT management.
Management of SAP ALM Implementation: You lead the introduction of SAP Application Lifecycle Management (ALM) with responsibility for management commitment, goal setting, selection of implementation partners, creation of the roadmap, piloting, and transition to regular operations.
Close collaboration with internal and external partners: You work closely with projects, departments, and external partners, especially in S/4 transformation projects, to ensure that all process requirements are seamlessly integrated.

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Our expectations of you

Education

Completed degree in Computer Science, Business Informatics, or a comparable qualification

Qualifications

Strong ability to communicate complex topics clearly and understandably
Excellent communication and moderation skills, including dealing with executives and specialist departments.
Analytical and structured thinking as well as a high level of result orientation
Assertiveness, sense of responsibility, and a strong focus on quality

Experience

At least 5 years of experience in IT service management, change management, and application lifecycle management.
Solid knowledge of ITIL processes and experience with SAP landscapes (especially SAP Solution Manager, SAP-ALM)
Comprehensive experience in governance, process management, and organizational development
Practical project management experience, especially in the context of large SAP transformations.