Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you coordinate the IT support team, lead on complex issues, optimize processes for improved service quality, and provide operational support in 1st and 2nd level support for strategic customer projects.
Job Technologies
Your role in the team
- You coordinate the IT support team and ensure that support requests are handled efficiently, in a structured manner, and with a service-oriented approach.
- You take on the technical leadership of the team, assist with complex IT issues, and actively promote the professional development of your colleagues.
- You analyze support processes, identify optimization potentials, and implement improvement measures to enhance service quality.
- You are the escalation point for complex technical issues and ensure communication with other IT departments.
- You are responsible for ensuring compliance with SLAs, ticket documentation, and reporting.
- You continue to provide operational support in 1st- and 2nd-level support, especially for strategically important customers or projects.
- You participate in the planning and implementation of new IT services, standards, and tools.
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Our expectations of you
Education
- You have completed IT training or a comparable qualification as well as several years of experience in IT support.
Qualifications
- You are characterized by strong organizational skills, excellent communication abilities, and a high level of sense of responsibility.
- Solid knowledge in fault diagnosis, ticket handling, and dealing with IT hardware (desktops, laptops, mobile devices, printers).
- You have a good technical understanding of network infrastructures (DNS, DHCP, WLAN, firewalls, routers).
- You communicate confidently in German and English – you can also explain complex technical topics clearly.
- You are a team player who motivates colleagues and convinces through leading by example.
Experience
- Initial experience in team coordination or looking to take the next step into a leadership role.
- Experience with Apple OS, Mobile Device Management, or ITIL is advantageous.
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
4.1Workingconditions
4.5Culture
3.6Engineering
3.1
IT Support Coordinator
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
