Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.200 € Gross/Month
- Location
- Sankt Veit an der Glan
- Working Model
- Onsite
Job Summary
In this role, you will serve as the first point of contact for IT inquiries, handle tickets in Jira, manage Windows workstations, and oversee user rights to resolve hardware issues and ensure efficient support.
Job Technologies
Your role in the team
- First point of contact for our employees regarding IT inquiries and incident reports (1st Level Support)
- Acceptance, analysis, prioritization, and processing of tickets via Jira
- Documentation of solutions, processes, and instructions in Confluence
- Installation, configuration, and maintenance of Windows workstations (client environment)
- User and Rights Management (e.g., Active Directory)
- Setup and maintenance of hardware (notebooks, PCs, printers, mobile devices)
- Error analysis and troubleshooting for hardware and software issues
- Escalation of complex incidents to the 2nd level support
- Support with rollouts and IT projects
- Active participation in the optimization of internal support processes
- Support and professional guidance for our apprentices in the IT team
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Our expectations of you
Education
- Completed IT education (apprenticeship, HTL, technical school or equivalent)
Qualifications
- Solid knowledge of Windows system landscapes (Windows 10/11, ideally basic knowledge of Windows Server)
- Good knowledge of user and rights management (Active Directory)
- Basic knowledge of network technology (LAN, WLAN, VPN)
- Knowledge of Microsoft 365 / Exchange / Teams
- Service- and solution-oriented working style
- Communication skills and ability to work in a team
- Enjoyment in working with apprentices
- Independent, structured, and reliable work approach
- Very good knowledge of German, good knowledge of English is an advantage.
Experience
- At least 3 years of professional experience in 1st Level IT Support
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Benefits
Work-Life-Integration
Job Locations
This is your employer
ECO POWERTECH Personalservice GmbH
ECO POWERTECH Personalservice GmbH focuses on recruiting technical specialists in Carinthia and throughout Austria, offering numerous full-time and part-time job opportunities.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level IT Support Employee
- Salary
- from 3.200 € Gross/Month
- Location
- Sankt Veit an der Glan
- Working Model
- Onsite
- Diversity
- Open for all genders
