Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.200 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the main contact for IT inquiries, responsible for the installation, maintenance, and management of clients and mobile devices, as well as client patch management and identifying vulnerabilities.
Job Technologies
Your role in the team
- As part of our user service team, you will serve as a competent point of contact for our users and ensure smooth and stable IT operations in a current and consistently secured client environment.
- Central point of contact for IT inquiries including First- and Second-Level Support for hardware and software issues.
- Installation, configuration, and maintenance of clients and smartphones (Windows, Android, iOS) as well as management of mobile devices with Microsoft Intune.
- Cross-platform management of the end-user device landscape (laptops, desktops, mobile devices) including lifecycle management.
- Identification and remediation of vulnerabilities on Windows endpoints.
- Management and further development of the client patch management (Baramundi).
- Participation in IT projects (e.g., rollouts, migrations).
- Documentation of activities in the ticket system as well as the development of technical documentation and user guides for end users.
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Our expectations of you
Education
- Successfully completed training in the IT field (e.g., apprenticeship, HTL,...).
Qualifications
- Basic knowledge of operating systems (Windows, iOS, Android) as well as client management (Baramundi, SCCM or Intune).
- Basic understanding of IT security, ideally in patch and vulnerability management.
- Motivated, independent, and solution-oriented work approach.
- Strong team and customer orientation as well as enjoyment in contact with users.
- Good knowledge of German and English.
Experience
- Initial professional experience in IT support and/or client management is an advantage.
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What we offer
- Monthly gross salary according to the collective agreement for workers and employees of IKB starting from € 3,200 (38.5 hours per week) for entry-level professionals; specialists receive a higher salary depending on their qualifications and experience.
- Attractive and flexible working hours (flexitime from 6:30 a.m. to 8:00 p.m., no core hours), ensuring a very good work-life balance.
- Option for home office and mobile working up to 3 days a week.
- Weekend from Friday afternoon.
- After the 5th year, and after the 12th year in the company, five additional days off (relief days) are granted.
- Official days off according to the collective agreement on December 24th and December 31st.
- Meal allowance (€7 net per lunch) at many partner restaurants.
- Climate Ticket Tirol or travel allowance.
- Company pension scheme.
- Child allowance (€50 per child) as well as childcare places.
- Excellent connectivity due to central location.
- Affordable bike leasing.
- Varied, innovative, and interesting scope of work.
- Very good working atmosphere and appealing work environment.
- Comprehensive onboarding as well as a buddy program.
- Ongoing training and development (individual further education).
- Attractive bonus schemes and employee discounts.
- Starter apartment subject to availability (renting at a favorable rate for up to one year to settle in).
- Regularly fresh, seasonal fruit available for free pick-up.
- Employee facilities (staff kitchen, common areas, etc.).
- Company doctor (including vaccination campaigns, mobile eye tests).
- Comprehensive health measures.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
Innsbrucker Kommunalbetriebe AG (IKB)
Innsbruck
The IKB's comprehensive range of services includes traditional utilities such as electricity and water supply, as well as innovative products like fiber-optic internet and energy contracting. By providingsuch a wide array of options, the IKB makes an important contribution to the high quality of life in Innsbruck and its surrounding area.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Power Sector, Economy
IT Service & Client Management Staff
- Salary
- from 3.200 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
