Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.500 to 4.500€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze error messages at the database level, handle incoming support tickets, and communicate with customers in writing, while collaborating closely with the development department and DevOps.
Job Technologies
Your role in the team
- Diagnosis of error messages at the database level.
- Independent analysis and resolution of problem cases.
- Response to and handling of incoming tickets as 2nd/3rd level support and written customer communication.
- Monitoring of the dashboard.
- Reading log files (service and event logs as well as on network level).
- Close collaboration and coordination with the development department and DevOps.
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Our expectations of you
Education
- Completed technical education and/or relevant professional experience (HTL / FH, university with a focus on (business) informatics or similar).
Qualifications
- Excellent Windows Server/Client knowledge (architecture, Server 2016/2019).
- Basic knowledge of Linux environments (troubleshooting, basic configuration).
- Knowledge of the processes and implementations of software testing.
- Good SQL skills.
- Advantage: Knowledge of the ELK Stack (ElasticSearch), Docker, and Kubernetes.
- Excellent written and spoken German skills.
Experience
- Experience in log file analysis.
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What we offer
- Crisis-proof, financially healthy, and highly successful company.
- Participation in future-oriented technologies.
- Freedom of design and scope for creative ideas and solutions.
- Opportunity to co-design and further develop the client's systems.
- Excellent training and development opportunities.
- Independent and diverse responsibilities within a collegial and friendly team with flat hierarchies.
- Home office option.
- Very good public accessibility in a central location in Vienna.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
HR Consulting Alexander Wozak GmbH
HR Consulting Alexander Wozak GmbH has been providing tailored solutions in personnel consulting and executive search for over 26 years. The company specializes in the search and selection of specialists and executives in the fields of IT, technology, industry, sales, and management.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Application Support Staff 2nd Level
- Salary
- 3.500 to 4.500€ Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
