Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 3.000 € Gross/Month

Location: Vienna

Working Model: Onsite

Job Summary

You handle 1st/2nd‑level tickets and phone requests, install Windows clients (Win11) and M365, support Android/iOS devices, Macs, PBX, notebooks and printers, provision users, manage permissions, hardware and cabling.

Job Technologies

Your role in the team

As an IT Helpdesk Specialist, you are a central point of contact for our employees and an important part of our IT infrastructure.
You ensure that technical inquiries are resolved quickly and competently.
You optimally support our colleagues in their daily work.
You ensure that the deployed systems function reliably.
You work in 1st + 2nd Level Support for internal and external users.
IMPORTANT RULES: - Maintain the original formatting and structure - Translate terminology correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard HR and tech terminology - Maintain the tone (formal/informal, you) - Translate only the text, do not add explanations - Preserve the bullet structure - Technical terms that are used internationally can remain untranslated - Ensure correct grammar and natural language flow Text to translate: The daily processing of inquiries via our internal ticketing system and by phone is part of your area of responsibility.
For clients, you handle the installation of the operating system and software across the entire LifeCycle.
You create users in the system, grant permissions, and perform changes.
The provisioning and maintenance of mobile phones (Android/iOS), PBX phones, Macs, notebooks, PCs, thin clients, monitors and printers also fall under your area of responsibility.
You're responsible for procurement and warehouse management.
The management of presentation and conference systems complements your area of responsibility.
The setup and connection of IT systems, including the necessary network cabling, is also an essential task.

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Our expectations of you

Qualifications

IMPORTANT RULES: - Keep the original formatting and structure - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Maintain the tone (formal/informal, you/Sie) - Translate only the text, do not add explanations - For bullet points, keep the structure - Technical terms that are used internationally can remain untranslated - Ensure correct grammar and natural flow Text to translate: A basic understanding of server infrastructure, networks and IT architectures is present.
Your strong interpersonal skills and ability to work in a team set you apart.
You think and act in a solution- and process-oriented way.
Your independent, systematic, and customer-oriented work style rounds out your profile.
You hold a Class B driver's license.

Experience

You bring several years of professional experience in client/user support.
You have experience with Windows client operating systems (Win11), as well as MS Office (M365 and 2024).
IMPORTANT RULES: - Maintain the original formatting and structure - Translate technical terms correctly (e.g., \"Frontend\", \"Backend\", \"DevOps\", \"Scrum Master\") - Use industry-standard terminology for HR and tech - Preserve the tone (formal/informal, you) - Translate only the text, do not add explanations - Keep the bullet-point structure - Technical terms used internationally can remain untranslated - Ensure correct grammar and natural flow Text to translate: Ideally you already have programming experience in VBScript and PowerShell scripting.

This text has been machine translated. Show original