Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Vienna, Stadt Dornbirn
- Working Model
- Onsite
Job Summary
In this role, you handle tickets in first-level support, manage telephony applications, conduct IT onboarding, optimize IT processes, and coordinate documentation and rollouts.
Your role in the team
- Ticket processing and client management in first-level support
- Management of the Telephony Department - Applications and Equipment
- IT and Telephony Onboarding for New Employees
- Participation in the optimization and standardization of IT-related processes (process descriptions, templates, checklists)
- Creation and maintenance of IT documentation as well as internal guides (Knowledge Base)
- Coordination of rollouts and changes, including informing users, scheduling, implementation, and follow-up.
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Our expectations of you
Qualifications
- You have a good understanding of IT as well as a high willingness to learn and interest in new technologies.
- You think in a structured and analytical manner and quickly grasp connections.
- You work carefully, reliably, and independently.
- You demonstrate excellent communication skills and a professional demeanor when interacting with users and partners.
- Ideally, you have expertise in banking.
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What we offer
- We offer you a varied and responsible job in a successful regional bank.
- We enable independent work within a collegial, well-coordinated team.
- We promote your personal training and further education and open up long-term development prospects.
- We offer flexible working time models (part-time possible) to enable a good work-life balance.
- As a traditional company, we are a reliable and innovative employer.
- We offer fair compensation and various benefits.
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Job Locations
This is your employer
Dornbirner Sparkasse AG
Dornbirner Sparkasse Bank AG is one of the most significant regional banks in Vorarlberg, employing around 350 staff across 15 locations in Vorarlberg and Vienna. As part of the Austrian savings bank group, it offers a wide range of financial services tailored to the needs of its customers.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Banking, Finance, Insurance
IT organization employees
- Location
- Vienna, Stadt Dornbirn
- Working Model
- Onsite
- Diversity
- Open for all genders
