Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries in 1st level support. You will handle customer requests in French, German, and English, analyze issues, and manage trouble tickets.
Your role in the team
- You are the primary contact for our clients regarding technical questions in 1st Level Support.
- You respond to inquiries via phone, email, or chat in French, German, and English.
- You analyze and resolve technical issues - with the support of our tools and your team.
- You escalate more complex issues to the 2nd Level Support.
- You create and manage trouble tickets.
- By maintaining and expanding our knowledge database, you ensure sustainable solutions.
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Our expectations of you
Education
- Ideally, you have an IT qualification (e.g., IT/Computer Science apprenticeship, HTL in Network Technology) or already have experience in Customer Care or IT Support.
Qualifications
- Career changers with enthusiasm for technology are very welcome - we provide comprehensive onboarding!
- You are fluent in German and French (C1 level) and have good knowledge of English.
- You are communicative, helpful, and solution-oriented.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level IT Support - French
- Salary
- from 2.473 € Gross/Month
- Location
- Graz, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
