Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.547 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently handle customer inquiries in first and second level support, conduct webinars, and actively assist in product releases and quality assurance of the platform.
Job Technologies
Your role in the team
- Independent handling of first- and second-level support inquiries via phone and email.
- Support of clients and prospects as well as performing administrative tasks in the ANKÖ awarding portal.
- Active support as well as independent conduction of webinars after successful onboarding.
- Participation in product releases, quality assurance, and ongoing optimization of the platform.
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Our expectations of you
Education
- Completed commercial or technical training.
Qualifications
- Friendly and communicative demeanor, combined with a high level of customer and service orientation.
- Teamwork, accuracy, sense of responsibility as well as commitment and flexibility.
- Very good spoken and written German skills.
- Your English does not need to be perfect, but you should not be shy to use it.
Experience
- Initial professional experience in customer service or support is assumed.
- Proficient in MS Office and experience with ticketing tools (preferably Jira) is an advantage.
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What we offer
- The IT collective agreement stipulates a gross minimum monthly salary for full-time employment (38.5 hours) of EUR 2,547 (entry level), with a willingness to pay above this amount for candidates with the appropriate qualifications and experience.
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Benefits
Work-Life-Integration
- 🙅♂️No All-In Contracts
- ⏰Flexible Working Hours
- 🐕Animals Welcome
- 🚌Excellent Traffic Connections
- 🏖️Workation
- 🏠Home Office
Health, Fitness & Fun
- 🧘♀️Massage, Yoga, etc.
- 🎳Team Events
- 💰Team Budget for Free Use
- 🙂Health Care Benefits
- 🧠Mental Health Care
- ⚽️Tabletop Soccer, etc.
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Auftragnehmerkataster Österreich
Wien
As the only provider in Austria, ANKÖ offers a complete range of services for public procurement. Originally specializing in eligibility requirements, ANKÖ now offers all services related to public procurement.
Description
- Company Size
- 50-249 Employees
- Founding year
- 1999
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Public Service, Unions, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Culture
5.0Workingconditions
4.2Career Growth
4.2Engineering
3.8
Junior Customer Support
- Salary
- from 2.547 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
