Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.000 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist employees with IT inquiries, analyze and resolve issues, configure workstations, and manage user rights and documentation to ensure smooth IT operations.
Job Technologies
Your role in the team
- Support of our employees with IT inquiries as well as independent analysis and resolution of IT problems.
- Qualified recording, analysis, and documentation of fault reports, as well as forwarding more complex cases to higher support levels.
- Preparation, configuration, commissioning, and deployment of IT workstations and IT equipment.
- Management and support of computer workstations, mobile devices, and peripherals.
- Management of user accounts and permissions as well as support with standardized administrative tasks.
- Maintenance of inventory and stock data in IT asset management as well as participation in device and lifecycle management.
- Execution of scheduled maintenance, updates, and technical routine tasks.
- Creation and maintenance of technical documentation and work instructions.
- Close collaboration with system administration, internal departments, and external IT service providers.
- Participation in IT projects through the assumption of defined activities and work packages.
- Active participation in the further development and standardization of support processes and IT services.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed IT training, such as an apprenticeship, technical college, HTL, or a comparable qualification.
Qualifications
- Good knowledge of the Microsoft environment, especially Windows, Microsoft 365, and common workplace applications.
- Basic knowledge in Active Directory, user and permission management, as well as network technology.
- Proficient in ticketing systems as well as structured documentation of issues and solutions.
- Strong service and customer orientation as well as enjoyment in supporting users.
- Structured, independent, and solution-oriented way of working.
- Strong team and communication skills, as well as willingness to develop professionally.
- Excellent German language skills and good English language skills.
Experience
- Professional experience in IT support, helpdesk, or in managing IT workstations is advantageous.
- Experience in setting up and supporting notebooks, mobile devices, and peripherals.
This text has been machine translated. Show original
What we offer
- A meaningful activity where you actively shape integration in digital and socio-political change.
- Work-life balance through flexible working arrangements (flextime and home office), without all-inclusive contracts.
- Integration also means inclusion for us - applications from people with disabilities are explicitly welcome.
- Space for personal and professional development (e.g., emerging leaders program).
- Measures within the scope of corporate health promotion as well as additional services (e.g., supervision, preventive examinations).
- Structured onboarding and annual team days for efficient collaboration and exchange.
- A centrally located workplace with optimal public transportation connections and support for public mobility.
- Discounts with partner companies and a meal allowance.
- A gross monthly salary starting from EUR 4,000 for 40 hours/week.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Österreichischer Integrationsfonds
Wien
The Österreichischer Integrationsfonds (ÖIF) is a fund of the Republic of Austria and a partner of the Federal Ministry for Europe, Integration and Foreign Affairs as well as numerous stakeholders in the field of integration and migration in Austria.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Employer reviews
by devworkplaces.com
Total
(1 Review)2.6
Engineering
2.7Culture
3.2Workingconditions
2.6Career Growth
2.2
IT support staff
- Salary
- from 4.000 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.725 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
