Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.350 € Gross/Month
- Location
- Leonding, Wels
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- You are the central point of contact for our clients – everything related to their IT services runs through you.
- You manage operations, strategically develop services, and build sustainable customer relationships.
- Service quality (SLA), profitability, and customer satisfaction are in your best hands.
- You coordinate internal teams (Operations, Technology, Project Management) and ensure smooth processes.
- You conduct regular service reviews and controlling discussions with the client, analyze KPIs, and derive improvements.
- You recognize new opportunities early – together with the client, you shape innovative IT roadmaps.
- You analyze performance, efforts, and costs, and implement targeted optimization measures.
- Together with our specialist departments, you continuously elevate the quality and performance of our services to the next level.
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Our expectations of you
Education
- You have completed a qualification in the IT field (HTL, FH, university).
Qualifications
- ITIL is a lived daily routine for you, not just theory.
- You work in a structured manner, think analytically, and can confidently manage projects as well as meetings.
- You are skilled in communication – whether internally, during escalations, or in client meetings.
- You present yourself professionally, think solution-oriented, and always keep the customer value in mind.
- Responsibility and teamwork are not mutually exclusive for you.
- You possess very good German and English skills as well as a Class B driver's license.
- You are eager to continuously develop professionally and personally.
Experience
- Several years of experience in IT service management, preferably in customer support or operations.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
Location Wels
Bauernstraße 9
4600 Wels
Austria
Location Leonding
4060 Oberösterreich
Austria
Topics that you deal with on the job
This is your employer
Mann & Mouse IT-Services GmbH
Wels, Linz
We are a successful and rapidly-growing company in the IT outsourcing industry, serving prominent clients from industries and businesses all over.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Delivery Manager
- Salary
- from 4.350 € Gross/Month
- Location
- Leonding, Wels
- Working Model
- Hybrid, Onsite
