Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Henndorf am Wallersee
- Working Model
- Onsite
Job Summary
In this role, you optimize camera technology, diagnose technical issues, and assist customers with incidents while preparing new projects on-site.
Your role in the team
- As a Customer Support & Project Administration Associate, you are a driving force behind our success. With your commitment and experience, you significantly contribute to ensuring that our projects run smoothly and that our customers receive the best possible technical support.
- Optimization and monitoring of our cameras to ensure that sharp images are transmitted.
- Research, diagnose, and resolve technical issues while prioritizing and managing open incident reports.
- Receipt and resolution of fault reports and complaints via remote maintenance or telephone support.
- Friendly and professional communication with our customers regarding technical questions, both by phone and in writing.
- Preparation of new projects through research on existing electrical and power systems, network, internet, mobile mast providers, and local contacts, as well as coordination of collaboration with suppliers.
- Preparation of cameras and accessories for assemblies
- Support with the installation of camera systems at the customer's site as needed.
- Support in applying for research funding.
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Our expectations of you
Education
- Technical training that qualifies you for this versatile position, as well as the motivation to develop independently and to learn continuously.
Qualifications
- Excellent communication skills in German and English.
- Interest and basic knowledge in photography to optimize image settings.
- Ability to diagnose and resolve basic technical issues.
- Ability to provide step-by-step technical support both in writing and verbally.
- Class B driver's license.
Experience
- Proven professional experience as a Technical Support Specialist, Desktop Support Technician, or IT Technician in an IT Helpdesk or a similar role.
- Strong technical understanding of network, software, and IT technology, as well as experience with hardware service activities.
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What we offer
- Exciting challenges and opportunities for personal growth.
- The opportunity to participate in the continuous growth of Panomax and actively shape the company's future.
- A diverse range of tasks with a high degree of personal autonomy to shape your own path and take responsibility and initiatives.
- Support in obtaining the drone pilot license (cost coverage and learning time).
- Collegial, family-like, and supportive work environment with a talented and cooperative team.
- You work on-site at our office in Henndorf am Wallersee, just a 15-minute drive from Salzburg city.
- Collective agreement minimum salary of €3,500.00 gross per month, with the possibility of a market-based additional compensation.
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Job Locations
This is your employer
PANOMAX GmbH
PANOMAX GmbH, based in Henndorf am Wallersee, specializes in the development and distribution of panorama webcams and digital 360° image solutions. The company provides high-resolution, interactive panorama images and manages their presentation on the internet. Additionally, it offers mechatronics and IT services.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Electronics, Automatization
Technical Customer Support & Project Administration
- Salary
- from 3.500 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.461 € net/Month
- Location
- Henndorf am Wallersee
- Working Model
- Onsite
- Diversity
- Open for all genders
