Job
In this job, you are the first point of contact for IT inquiries, handling customer support tickets via phone and writing. You will use your knowledge of FTP, IMAP, POP3, and SSH to find solutions to issues.
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Job technologies
Your role in the team
- After an intensive training phase, you will gain a deep understanding of the services and products of our brand netcup.
- You are the primary contact for IT questions and issues of our clients.
- You are responsible for netcup customer support and product consulting (no sales!).
- Your responsibilities include receiving and processing all inquiries in netcup Support, both via phone and written through the ticket system, in shift operation.
Our expectations of you
Education
- Completed apprenticeship (apprenticeship, technical school, HTL, ...) or equivalent professional experience in support.
Qualifications
- Basic knowledge of FTP, IMAP, POP3, SMTP, SSH.
- Independent and self-responsible work.
- Strong customer and service orientation.
- Excellent communication skills as well as high commitment and team spirit.
- Interest and willingness to pursue professional development.
- Professional proficiency in German, both spoken and written, and English language skills (additional foreign languages are an advantage).
Experience
- Experience in web hosting, domains, and virtual servers is an advantage (professional or through private projects).
What we offer
- Anexia has grown into a family, and we want to keep it that way in our growth strategy.
- We are happy to take responsibility, respect each other, and we know that we can achieve anything.
- We take good care of Anexia, and Anexia also takes good care of us.
- Enthusiasm, experience, and competence matter, so you can expect a fair salary and numerous benefits.
- We are more than just a workplace. Therefore, we offer our employees (partly depending on your position and location) many benefits: good transportation connections, flexible working hours, training and development, a mentoring program, free parking, work mobile phone and laptop, snacks and drinks, company car, employee events, fun corner, and much more.
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Health, fitness & fun
Job locations
About your employer
Klagenfurt Am Wörthersee, Graz, Wien
Anexia was founded by Alexander Windbichler in Klagenfurt, Austria in 2006. The IT service provider offers high-quality and individual solutions in the area of cloud hosting and managed hosting as well as custom software development and app development.
- 50-249 Employees
- 2006
- Digital Agency
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 4.0
- Working conditions
- 4.8
- Engineering
- 3.2
- Team culture
- 4.0
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