Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 50.000€ gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT support requests, manage onboarding and offboarding processes, and oversee device fleets using MDM tools like Jamf or Intune, while clearly communicating technical issues.
Job Technologies
Your role in the team
- fiskaly is not a single-office company. We are a distributed team spread across several European countries, and internal IT is what keeps all of it working, new joiners with a laptop that's ready on day one, colleagues who can get into the systems they need, and a device fleet that stays secure without anyone having to think about it.
- You will be the first point of contact when something breaks. That is real, and some days it will be busy: tickets arriving from multiple countries, from people who are not technical and need you to explain what happened without jargon.
- But we don't want you to stay a 'human helpdesk'. We want you to get good at spotting the request you've now answered fifteen times, and then removing it, through better documentation, better device policies, better automation. The person who grows fastest in this role is the one who reduces their own ticket volume.
- Own L1/L2 IT support through Jira Service Desk, triage, prioritise, resolve, and escalate what genuinely needs escalating.
- Run onboarding and offboarding end to end across our locations: accounts, access, devices, hardware logistics, and a clean handover on the way out.
- Verwalten Sie Google Workspace, Benutzer, Gruppen, Berechtigungen, Sicherheitseinstellungen und die kleinen Anfragen, die nie ganz aufhören.
- Manage our device fleet with Jamf, Intune and Landscape across macOS, Windows and Linux.
- Troubleshoot basic network issues on our UniFi setup in the Vienna office.
- Keep our documentation alive in Confluence, so the answer exists before the question is asked again.
- Support colleagues over Google Chat and email, translating technical problems into plain language people can act on.
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Our expectations of you
Qualifications
- You know Google Workspace as an admin, not just as a user, you're comfortable in the admin console, not only in Gmail.
- You have managed devices with an MDM: Jamf or Intune, and you understand why fleet policy beats fixing machines one by one.
- You can troubleshoot a network without guessing, DNS, DHCP, VPN, Wi-Fi, and reading what the access point is actually telling you.
- You work in a ticketing system, not an inbox: you can hold five open threads, decide what's urgent versus loud, and communicate status without being chased.
- You explain things simply: you can tell a non-technical colleague what went wrong and what they should do next, in a way that doesn't make them feel stupid.
- You take ownership: you're happy working with a good amount of independence, and you close the loop rather than leaving things half-finished.
- You have fluent English, it's how the whole company works.
Experience
- You have done this before: 2-5 years of hands-on IT support experience, ideally in a distributed or multi-country setup, or at an MSP where you juggled several environments at once.
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What we offer
- A team that values output over hours. We respect the 'Crunch Time' of closing but ensure you have flexibility the rest of the month.
- 25 vacation days per year.
- Flexible working hours and a hybrid setup in Vienna.
- Budget for personal and professional development (e.g., maintaining your Bilanzbuchhalter certification).
- Hardware of your choice (Windows/Mac).
- A company culture that is open, direct, and pragmatic.
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Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Support
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
fiskaly GmbH
Wien
At Fiskaly, we're the leading provider of cloud-based fiscalization solutions in Germany. Our mission is to make the world a safe and fair place by enabling trusted records. We provide a reliable and robust digital signature service that ensures the legitimacy of your receipts, while keeping our solution simple and convenient.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2019
- Language
- German, English
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Culture
3.2Workingconditions
4.4Career Growth
4.0Engineering
2.7
Junior IT Engineer
- Salary
- 40.000 to 50.000€ gross/yearEstimated net salary based on the gross salary in the job ad.29.597 to 35.627 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
