Job
- Level
- Experienced
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 49.000 € gross/year
Job Summary
In this role, you work closely with customers and partners, handling technical inquiries related to medical devices and preparing tailored solutions and quotes. You also perform maintenance, training, and document your work.
Your role in the team
- Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software).
- Handle customer complaints, service requests, and repair inquiries via phone and email.
- Provide remote technical support and troubleshooting.
- Support the field sales team with technical questions and the development of customer-specific solutions.
- Prepare customized quotations for maintenance services, spare parts, and repairs.
- Perform maintenance and repair work at customer and distributor sites.
- Planen und Koordinieren von Wartungsterminen.
- Conduct technical service training for customers and distribution partners.
- Support customers with active and expiring maintenance contracts.
- Create and maintain technical documentation, including service and repair manuals.
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Our expectations of you
Education
- Completed technical education (e.g., apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field.
Qualifications
- Excellent German and English skills, both written and spoken.
- Strong technical understanding and analytical thinking.
- Proficient in Microsoft Office applications.
- Basic ERP knowledge is desirable.
- Valid Category B driver's license.
- Open, communicative personality with strong interpersonal skills.
- Self-motivated, proactive, and able to work independently with a high level of personal responsibility.
Experience
- Experience with a CRM system is an advantage.
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What we offer
- Education and training.
- Flexible working hours.
- Mitarbeiterrabatte.
- Home office.
- 15-minute paid break.
- Hunde erlaubt.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
tyromotion GmbH
Graz
The Tyrotherapy program combines innovative technology-based rehabilitation equipment with invaluable expert knowledge and fun in the therapy sessions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Electronics, Automatization
Technical Support Engineer
- Salary
- from 49.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 35.024 € net/year
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
